David Philipp Email & Phone Number

Mableton, Ga, Us

Raleigh-Durham, North Carolina Area

Interface between IBM and ServiceBench

Responsible for technical direction, implementation and deployment of ServiceBench application to IBM business partners world wide. Scope of responsibility included team leadership, technical guidance and overall architecture/design direction to achieve the following: * Establishment of a Business partner Warranty Service Program* Develop strategy for reduction of infrastructure cost* Establish a web based education/training program* Coordinate and establish unified program across all geographies* Worked effectively with various IBM support organizations worldwide including finance, procurement, service planning, development in support of program mission and objectives

Raleigh-Durham, North Carolina Area

Developed a strategic direction for the service and support organization including remote support tools, management processes, and a knowledge warehouse. Responsible for the development and deployment of solutions employing advance technologies resulting in improved technical support and warranty costs reductions

The Design Services business provides consulting and technical services for integrating and optimizing new and existing technologies, thereby enabling customers to expand existing or develop new product lines. Responsibilities included developing and maintaining a management control system for ensuring compliance with business controls, optimizing operational performance, interfacing with customers, managing organization’s expense and capital budgets, coordinating interactions between various functions (legal, contracts, customers, business partners, etc.) to provide relevant, timely and pertinent information, ensuring the overall effective exchange of information essential to commitments and development of market and competitive analysis data

Master Of Business Administration (Mba), Informaion Technology

Ms Computer Science