 Developing and managing Product Development strategy to ensure growth and development of existing and new services Developing and rolling sector specific customer value propositions focused on enterprise customer’s segmentation, customer value propositions focused on consumer segmentation Reviewing existing products and services quarterly to improve customer experience and develop tactical plans to stimulate increased usage Strategic Relationships-Research and screening of potential Airtel Money opportunities plus selection of those to be pursued further and included in the Strategy Road Map Championing seamless integration to all partners

Own the product P&L for the Airtel Money business by centrally developing the product, enabling processes, policy & regulatory framework• Secure and manage alliances to ensure achievement of business goals as per the Annual Operating Plan• Create ‘Airtel Money’ as salient brand in the mobile money space and drive customer acceptance & adoption• Liaise with regulators, banks, merchants, agents, consultants, payment companies and other technology providers to develop the mobile payments sector• Build the mobile payments ecosystem by identifying & aligning partners with tactical & strategic business goals and ensuring their support for the business roadmap and customer delight objectives• Support development of new usage categories using Airtel Money which can transform & enrich the lives of both retail & business customers• Define product roadmap in-line with Group IT, Revenue Assurance, Finance & Commercial requirements• Engage partner banks, group, regulators, consultants and partners in service development• Coordinate with legal and regulatory teams on effectively managing regulatory requirements and ensure full compliance with all regulatory provisions.

 Managing new product development process Developing business cases for new products Coordinating User Acceptance Tests for all new products Training members of staff on newly developed products Managing the day to day operation of all products Engaging with technical teams on all system downtimes Managing the operations team for better customer query resolution Compiling competitor products analysis Identifying opportunities for product enhancement

-Carrying out research and development of new products and services.-Conduct market needs & product / service impact analyses.-Concept identification and validation.-Submitting business cases and / or business models in respect of changing business trends -Specify custom and leading edge product lines from concept to packaging to ensure product and market competitiveness-Managing the implementation of business projects carried out by the bank

I was deployed to different sections of the bank to appreciate how these sections contribute to the overall perfomance of the bank. I also had to identify and report to senior managemnt on challenges facing these departments and make recommendations to counter these challanges.