David Phua Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

More than Specialist Recruitment.Arnold Group first became known, globally, for supporting organisations through their specialist recruitment business where they developed a strong reputation in Safety, Human Resources, and Security.For over 20 years, the team has been at the forefront of the recruitment conversation and continues to lead today throughout their global networks, industry publications, and progressive use of technology.More unknown are the ways that Arnold Group work strategically, behind the scenes, to develop holistic business recruitment programs, and deliver Recruitment Process Outsourcing (RPOs) initiatives.Partnering with Arnold Group has enabled these corporate organisations to grow more strategically while having recruitment specialists build programs purpose-designed for the business.Our senior team would love to speak with you about your recruitment constraints and IF we’re the best team to help you evolve your recruitment capabilities.

Melbourne, Au

The NoBull Group is a consulting and migration business based in Melbourne. We work with clients from a wide range of sectors to provide expert advice on sales and marketing strategies, opportunities for business scaling and optimizing of resources. We partner with education institutions to provide high quality student recruitment services.Achievements include:- Working with companies across the finance, training, not-for-profit and industrial relations sectors to develop go-to-market strategies and business optimisation plans to facilitate growth.- Developing international partnerships with national sporting associations to provide study pathways to Australia for athletes.

Sydney, Nsw, Au

Gradability (also trading as Performance Education) is Australia’s largest graduate employability specialist, working with 11,700+ employers across the country to help over 37,000 graduates start their professional careers in Australia.Achievements:Operational Management: - Effectively led business through COVID affected period while maintaining profitability and continuing to turnover in excess of $25M PA- Led the business through 180 degree transformation from fully face-to-face to fully online in 2020 during COVID restrictions; drove efficiencies through offshoring components of business while maintaining customer support/satisfaction levels - Streamlined and standardised operating processes across all functions nationally, significantly increasing productivity and alignment with core mission.- Increased gross margins year on year from 29% to 31% through strong fiscal practices.Business Development:- Continued to grow market share across all key geographic markets, maintaining position as #1 provider in Australia- Secured multiple contracts with new university partners for delivery of services - Diversified and de-risked business through the creation of new product lines independent of migration policy, including onboarding of new partners.- Drove switch from channel partner to direct enrolments increasing margin per student by over 40%, while continuing to hit enrolment targets.Customer Satisfaction/Engagement:- Increased customer NPS scores to over 50 across all survey points- Increased customer support function while reducing cost base through effective offshoring of various functions- Reduced employee turnover by 10%Governance:- Simplified reporting processes for Board of Directors to provide greater insight and transparency into the business.- Managed the sale and subsequent integration of Gradability to OES while continuing to exceed budget throughout.- Ensured compliance across all products and services

Sydney, Nsw, Au

Performance Education is Australia’s largest Professional Year (PY) Provider, having run both the Accounting and IT Professional Year Programs since 2008. Achievements:Business Development:- Scaled business to a +$50M turnover business from a base of $1M- Achieved record sales/enrolments across multiple years- Increased per student margins through effective price and agent management, also de-risking business against over reliance on 1-2 major partners- Expansion of operation from 2 sites (Sydney and Melbourne) to 5, adding Adelaide, Brisbane and Perth- Facilitated growth of market share in expansion territories to upwards of 50% in each, including 80% market share in Perth- Expanded channel (agent) partner network by over 30% over the period.Operational Management:- Consolidated end to end management of the PY Program to deliver increased customer satisfaction and outcomes with NPS scores over 30 each year- Consolidated internships function, bringing clean and clear KPIs across the team to deliver on promise of “100% internships guaranteed. On time. Every time.”, including record placement of over 550 students in 1 month - oversaw multiple structural changes and evolutions to drive business efficiency through growth phases; managed with minimal people turnoverPeople Management:- Operated at 90+% staff retention through period.- Developed "Next Level Leaders" program to support and develop managers within the business

The Employability Podcast was a podcast that explored success stories of international students and migrants in Australia. With guests from a broad range of industries, the series explored the challenges faced by migrants and young graduates, tips on how to overcome them and how to make the most of the opportunities available.

Sydney, Nsw, Au

Performance Education (later Gradability) is Australia’s largest graduate employability specialist having hlped over 35,000 graduates start their professional careers in Australia. As Australia's largest Professional Year (PY) Provider, PE ran both the Accounting and IT Professional Year Programs since 2008. Achievements:- Scaled business to a +$50M turnover business from a base of $1M- Consolidated end to end management of the PY Program to deliver increased customer satisfaction and outcomes with NPS scores over 30 each year- Consolidated internships function, bringing clean and clear KPIs across the team to deliver on promise of “100% internships guaranteed. On time. Every time.”, including record placement of over 550 students in 1 month - Achieved record sales/enrolments across multiple years- Increased per student margins through effective price and agent management, also de-risking business against over reliance on 1-2 major partners- Expansion of operation from 2 sites (Sydney and Melbourne) to 5, adding Adelaide, Brisbane and Perth- Facilitated growth of market share in expansion territories to upwards of 50% in each, including 80% market share in Perth- oversaw multiple structural changes and evolutions to drive business efficiency through growth phases; managed with minimal people turnover

Sydney, Nsw, Au

Performance Education is a leading provider of Professional Year Programs in Australia. Under the Performance English banner, the company also runs very successful English Language Training programs, in partnership with the internationally acclaimed Eurocentres group. Founded in 2006 and located in Sydney and Melbourne, the company was recognised as one of BRW's Top 100 fastest growing companies in the country in 2012-13. Initially employed as General Manager of the newly set up Melbourne campus, I drove that business to profitability within 12 months, before assuming the newly created role of GM, Sales and Marketing, with overall responsibility for setting and achieving revenue targets in excess of $19 million per annum for the business, utilising multiple sales channels including:- B2B- B2C- Channel partners- OnlineThe Performance approach is simple. Our focus is on helping our customers get their careers started (or kick started) through effective communication skills. The rigour and quality of our programs are geared towards achieving this, but it must tie in to the goals of the individual. Achievements in the Role include:- Building a start-up business in Melbourne from 1 staff in 2010 and taking it to profitability within 12 months- Quadrupling sales revenue in one year in 2011, capitalising on changes in the market environment- Sustained sales revenue growth year on year of approximately 20-30%, exceeding projected EBITDA, without growth in staff resources- Product and revenue diversification; developing the English Language Training business from less than 5% of overall revenue to over 25% through overall year on year revenue growth- Onboarding and training entire sales and marketing function from team of 2 to 10

New York, Ny, Us

IQPC is one of the foremost research and conference producers in the world. With conferences across industries including energy, oil & gas, telecoms, construction, defence and more, IQPC Asia has mandate over the whole of Asia and an annual revenue of over SGD15 million per annum. The Sponsorship Manager secures vendor participation for events, helping connect vendors with potential customers and is responsible for approximately 50% of the annual revenue target for the firm.My role was primarily in the telecommunications area, with a strong focus on mobile phone technology.Key Responsibilities:- To identify and secure vendor investment for local and regional conferences produced by IQPC Asia- To explore partnering and alliance with industry and business community to strengthen and enhance conference products- To work closely with the Sponsorship Director, Team Leaders and Production team in producing events-To manage relevant sponsorship budgets, payment receipts and on-site logisticsKey Achievements:- Exceeded targets within first month and consistently met sales targets on a monthly basis- Achieved record sponsorship of in excess of SGD100,000 for telecom event- Unofficially mentored newer staff to facilitate ease of integration and understanding of sales methodology

ESG is a leading sports marketing agency specializing in marketing and event services. Founded in 2005, ESG has grown to achieve revenues of S$5 million in 2008. In regional terms, ESG is a specialist in the sport of badminton, representing several properties on the world stage. In Singapore, ESG is the owner of the largest Women’s participatory run in Asia, the Great Eastern Women’s 10K, as well as the largest kids run, the Cold Storage Kids Run.

La Crosse, Wi, Us

Kaplan Professional, formerly Finsia Education, is a leading provider of financial services education in Australia. Kaplan provides training ranging from compliance solutions through to postgraduate qualifications and ongoing professional development. Kaplan also works with its various corporate clients to provide tailored solutions to meet the changing needs of the industry. It is part of the Kaplan Group, a Washington Post company, which has a global turnover in excess of US$1B per annum.This role was an internal promotion from Customer Sales & Service Manager.Key Responsibilities:- Grow revenue through identification of and sales to new corporate customers.- Work with existing corporate clients to deliver effective solutions to complex needs.- Increase the profile of Kaplan in the Melbourne marketplace. Key Achievements:- Worked with key clients to develop tailored solutions to complex training requirements.- 25% growth in income generated from key client. - 16% growth in client pool in first quarter of 2009.- National sponsorship of Financial Management Association of Australia.- Initiated and managed sponsorship of Victorian Institute of Sport.- Co-ordinated sponsorship of 2008 Careers Week including national sponsorships from AMP, Reed Personnel and Beilby Recruitment. Sponsorship value over $20,000.

Fremantle, Western Australia, Au

Brought in to streamline and simplify the international student admissions process at a time of significant change in the university.Achievements:- Redesigned and streamlined international student admissions processes for the university- Re-negotiated and engaged pathway partnerships with key Foundation program provider- Implemented training for all admissions and marketing staff on admissions processes- Re-wrote University prospectus

UWA Sports is a membership driven organisation that strives to create sport and recreational opportunities for its members. Part of The University of Western Australia, its mission is “To provide high quality sport and recreation opportunities and experiences at UWA through membership and participation.”A not-for-profit organisation, UWA Sports had an active membership of over 9,000 members, with an annual turnover in excess of $3 million. It had 20 fulltime staff and around 150 casual staff.Key Responsibilities:- To increase memberships to the Association.- To promote the Association to members and key stakeholders with an identifiable and strong corporate image as a successful and professional organization with integrity, purpose and stability.- Manage all communications for the Association, both for internal and external audiences, including the website and all publications.- Manage all Association events including alumni and social events to a high standard and to budget.- Implement a substantial fundraising campaign for the further development of facilities.Key Achievements:- Increased the Association’s membership numbers by approximately 10% each year.- Established, managed and marketed the UWA Sports Foundation, a sponsorship foundation for elite sports at UWA. Raised over $700,000.- Successfully oversaw all events to budget, including the largest ever annual awards evening in 2005. Performed Master of Ceremonies duties at numerous events.- Managed Sports Scholarship process, increasing funding available for scholarships and number of scholarships awarded.- Provided informal mentoring and leadership to a young staff team.- Produced bi-monthly Association magazine at 20% lower cost, with 15% increase in distribution and increased quality of magazine plus focus of articles.- Completely revamped and managed Association website.

Ba (Hons), English, History

Grad Cert In Business

Education record