Triaged ~120-200 delivery related issues and resolutions, customer inquiries, and information updates in a given day.Was subject matter expert in final mile logistics and customer support.Assisted logistics teams in new markets as they scale in management of order volume and geographic territory.Tested and supported the development and implementation of new logistics protocols and procedures.Managed all communication with internal teams (Pharmacy Experience and Operations) and external stakeholders to ensure a seamless delivery experience.Resolved incoming customer calls, text chats, and emails while also reaching out proactively to handle logistical issues with customer deliveries, maintaining company set SLA's.Received praise for the ability to work through task lists quickly, spot technical issues, and volunteering to take on unexpected tasks, as well as for good communication with peers.

Participates in a high energy work environment that supports the achievement of all Company goals and initiativesAssists the Leadership Team by fostering teamwork and collaboration among employeesFollows direction and communicates priorities while establishing and following through on accountabilitiesPerforms the Stage Manager role inspiring employees to share knowledge, enthusiasm and passion for the Disney brand with internal and external GuestsBuilds and maintains excellence in Store standards that uphold the Guests' expectations in storytelling and visual standardsDevelops employees to use innovation, creative language, and product to bring stories to lifeTeaches employees to deliver a uniquely Disney and entertaining Omni-channel Guest ExperienceWorks well with employees and members of Leadership Team to exceed Guests' Expectations and to complete tasksDevelops employees through teaching and providing effective feedback to achieve resultsRewards and recognizes the team; celebrates the achievements of othersSupports and participates in initiatives that give back and have a positive impact on our internal Store community and the external communityAdheres to all Company directives which promote the protection and preservation of the environmentShares ideas and encourages creative thinking for establishing best practices that will enhance the environmentUse knowledge of the Company's products and services to meet Guest needs and financial goalsShares synergy and franchise priorities with employeesAssists in controlling expenses (payroll, shrink, suppies, etc) to positively impact Store profitabilityEnsures adherence to all Company policies and procedures to protect Company assets, and to comply with federal, state and local laws

Connect with guests by asking open-ended questions in order to meet their needs and make suggestionsTake a proactive role in maintaining brand standards in guest engagement, visual standards and housekeepingPerform scripted and non-scripted events for guests as well as engaging children on their level in order to bring them into the storyParticipate in processing shipment, replenishing the sales floor, and additional operational tasks based on the needs of the business in a timely fashionOperate a cash register or mobile POS in an efficient manner while still providing an engaging and entertaining environment for guests

Responsible for opening and closing the store and covering at very short notice In charge of handling money, balancing registers and managing contents of safeMake daily bank depositsUse discretion when handling customer service issues ie. granting refunds, voiding large transactions, and overriding price modifications Handle administrative duties; file reports, document all flagged transactionsOversee daily payroll activity to ensure complianceManage stock sell through and ordering accordingly when out of stock or for upcoming promotionsWork with management peers to maintain the store inventory levels strategy Provide exceptional customer service when helping customers find items, ringing up consumers as well as troubleshooting on photo kiosk and assisting patients picking up prescriptionsDemonstrate strong work ethic by being flexible and willing to work overtime and overnight shifts as necessaryWork with outside vendors to support strategic initiatives and forecast for weekly demands Mentor and coach coworkers to foster and develop talent Delegate daily store responsibilities to ensure maximum productivityExecute new merchandising planograms

Attended job related workshops and conferencesDevelop sales tactics and merchandising strategy to encourage link selling Order and maintain supplies, assist on receiving and distributing inventoryPull and analyze sales reports, performance reports and monthly waiting bin reportsTrain new employees Learn new photo software and programsAssist in meeting planning to discuss new photo programs and train direct reportDelegate photo responsibilities