David Pickett Email & Phone Number

Colchester, England, United Kingdom

London, England, United Kingdom

Southend-On-Sea, England, United Kingdom

Responsible for the operational delivery of Estuary’s Technology and Change services, reporting directly into the Chief Financial Officer, driving excellence and value for money around service provision and system governance across the organisation. Responsible for the development and delivery of the Technology and Change strategy, roadmap and budget, managing programmes and projects, risk, business change, business intelligence, data management, systems and infrastructure and ITIL processes, procedures and policies.

Southend-On-Sea, England, United Kingdom

Responsible for the operational delivery of Estuary’s ICT services, reporting directly into the Chief Financial Officer, driving excellence and value for money around service provision and system governance across the organisation. Responsible for the development and delivery of the ICT strategy, roadmap and budget, managing programmes and projects, risk, business intelligence, data management, systems and infrastructure and ITIL processes, procedures and policies.

Southend On Sea, United Kingdom

Southend On Sea, United Kingdom

Estuary’s Technology Service Owner for operation BAU IT services and customer facing solutionsProviding input into & delivery of the overall Technology strategy Responsible for setting the direction, management & leadership of the “Run” function which includes the Helpdesk, relevant Service Management functions such as Incident & Major Incident Management, Change Management, Problem Management, Knowledge Management and CSI, plus End-User Computing (Desktop and Application Support), Systems Operations & Monitoring, supplier management & procurement and information securityAccountable for ensuring that IT delivers appropriate and consistent levels of service, at the right costs, to the business from both the internal support teams and from Managed Service ProvidersAccountable for related policies and procedures and for adopting and adapting best practice frameworks (such as ITIL)Accountable for ensuring that IT services are stable, meeting availability targets and that there is a continuous improvement framework in placeDevelop, implement and maintaining a robust IT Service Management capability within Estuary to manage the outsourced Service Providers and to deliver best practice methodologies for IT Service Management into the organisationOversee the successful delivery of Incident, Problem and Change Management as well as Knowledge Base and Service Catalogue

Southend On Sea, United Kingdom

Brought in by Estuary in Dec 2018 to help with the management and implementation of a full Digital Business Transformation, working initially as a ICT Programme and Service Portfolio Manager. My role was to initially carry out a discovery exercise across IT which included People, Processes, Products & Partners and facilitate the adoption and adaption of the ITIL framework to deliver new Service Management capabilities and a Programme Hub. I also worked closely with the Director of ICT & Digital Business Transformation to stabilise the core infrastructure via a complete core infrastructure transformation programe which carried significant investment and delivered the following:-• Infrastructure-as-a-Service• Desktop-as-a-Service • Migration from on premise to Microsoft Asure AD and a Compute Managed Service Provider • Migration from an on premise RDS farm to a hosted Citrix environment• Migration from Windows 7 to Windows 10• Migration from Microsoft Office 2010 to Office 365• Thin Client ReplacementsThe next stage was to help scope and plan out the Digital Business Transformation programme, changing IT from a technology provider to a business enabler.

Colchester, Essex, United Kingdom

As Service Portfolio Manager, I lead and manage the Service Management Team, focussing on continuous service improvement and the development and management of PRH Services. I am responsible for providing sufficient governance and assurance of PRH operational support processes and accountable for improvements around process, people, services and tools. The Random House Group Ltd is a Penguin Random House Company. Penguin Random House is the UK’s largest and most prestigious consumer book publishing group, and is home to a host of the most successful, award-winning authors. Penguin Random House was created on 1st July 2013 through the merger of the publishing companies Penguin and The Random House Group. I am currently responsible for multiple global projects & transformation programmes (full project lifecycle) within Technology Services for the Penguin Random House merger integration programme. This list includes data centre expansions, UPS replacements & a Service Improvement programme which includes a transition from Helpdesk to Service Desk, an implementation of ServiceNow (Service Management tool) & the introduction & adoption of ITIL best practice.This involved experience in running workshops, gathering requirements, producing process flows & influencing & managing a range of stakeholders across the business to a successful conclusion.PCM Change Management Foundation & PractitionerAPMP Association for Project Management Professional ITIL Foundation V3 (Information Technology Infrastructure Library)MSP Managing Successful Programmes Foundation & PractitionerPrince2 FoundationKnowledge & understanding of ITSMServiceNow implementation from scoping to realisationExcellent interpersonal & communication skills

Colchester

Managing a Service Management transformation journey that encompasses a series of initiatives to improve the value of services PRH offers. Each initiative includes a simple and intuitive set of processes, policies and tools. These process improvements will enable improved efficiently and customer service whilst reducing unnecessary IT workload and costs. Also managing a cultural change where PRH adopts and adapts a common approach and a synchronised way of delivering services. The roadmap includes Service Catalogue, Service Desk, Incident and Major Incident, Request Fulfilment, Problem, Change, Knowledge, Configuration and Contract and Supplier Management for phase 1, moving into other processes in phase 2. This will all be managed within our service management tool, ServiceNow.

Colchester, United Kingdom

Penguin Random House is increasingly dependent upon IT to meet the business needs with network, infrastructure and the majority of IT applications and Services required functioning properly with little or no downtime. Customer expectations and demands continue to rise and as a result, Penguin Random House need to focus on IT Service improvements, achieving higher levels of availability. This is where Change Management comes in, looking at the processes and procedures around change which is often a source of downtime.The primary objective of Change Implementation Management is to enable agreed changes to be made with no unplanned disruption to services. The objective of the Change Management process is to ensure that changes are recorded and then evaluated, authorised, prioritised, planned, tested, implemented, documented and reviewed in a controlled manner.

Colchester, United Kingdom

As Project Manager I provide the discipline of planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives so that agreed benefits are realised. Currently I'm leading the delivery of a number of concurrent projects within the Penguin Random House Integration Programme from initiation through to close with benefits realisation - using timely & effective risk & issue management, escalation & communication. Issuing full reporting on work stream progress to the programme management team (highlight reporting). Influencing a range of stakeholders across a complex organisation to ensure each project delivers within budget, on time & with full benefits realisation

To run, maintain, improve and provide support to the Vista Computer system. Responsible for the upkeep of I.T services 24/7 & the close management of a team of 4 people and making sure the service we supply to both internal and external customers is never comprised.

To analyse & rectify problems related to a new computer system installed to control warehouse stock

To control and manage the stock inventory for a moulding factory producing furniture components for export

Property Services Department – To develop and update a trade literature directory and assist in the financial procedures of the Department.Essex Fire & Rescue HQ – Within the public relations department liaising with the Press which required good communication and organisational skills.