David Pickett Email and Phone Number
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An experienced, solution-orientated, creative, professional and passionate IT professional with a demonstrated history of working in the non-profit organisation management industry and Publishing, qualifications include PRINCE2, APMP, MSP, PCM & ITIL.I have extensive hands on experience in building and running strong delivery and operational teams and understand the processes, people and technology required to bring customer centric solutions alive.I have extensive experience in leading teams and have created, planned, managed and delivered IT strategies, concentrating on true business value by cost reduction and service improvement. With a passionate customer focus, I continuously look to improve the service offered to customers, through both technology and customer service, putting my customers at the heart of everything I do.I have a strong background in Service Delivery, IT Operations Management and Service Improvement Planning with an established track record of in programme and service portfolio delivery.I have taken ownership of an ITSM platform and worked within & managed an ITIL environment (Service Design, Operation, Strategy & Transition). As a strong people manager, I have built and managed teams and supported both the development and growth of those teams. I have a strong background in automation tools, specifically ServiceNow.I have created new processes, procedures and policies around Service Desk, Request Management, Incident and Major Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Event Management, Service Catalogue, Service Portfolio Management, Service Transition, Configuration Management, Continual Service Improvement, Demand Management, Project Management, Business Relationship Management, Risk Management, Contract and Supplier Management and have been involved in Disaster Recovery, Business Continuity and Service Level Management.I have managed Digital business transformation programs, Business Change programs and the Program and Project portfolio. I’m highly skilled in Senior Stakeholder Management, Budget Management, Problem Solving (RCA) and Risk and Issue Management (RAIL).
Linklaters
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Global Technology Service And Governance ManagerLinklaters Jan 2023 - PresentColchester, England, United Kingdom
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Principal Consultant & OwnerIt Change Infinity Ltd Sep 2021 - PresentLondon, England, United Kingdom
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Head Of Technology And ChangeEstuary Housing Association Oct 2021 - Jan 2023Southend-On-Sea, England, United KingdomResponsible for the operational delivery of Estuary’s Technology and Change services, reporting directly into the Chief Financial Officer, driving excellence and value for money around service provision and system governance across the organisation. Responsible for the development and delivery of the Technology and Change strategy, roadmap and budget, managing programmes and projects, risk, business change, business intelligence, data management, systems and infrastructure and ITIL processes, procedures and policies. -
Head Of IctEstuary Housing Association Apr 2020 - Oct 2021Southend-On-Sea, England, United KingdomResponsible for the operational delivery of Estuary’s ICT services, reporting directly into the Chief Financial Officer, driving excellence and value for money around service provision and system governance across the organisation. Responsible for the development and delivery of the ICT strategy, roadmap and budget, managing programmes and projects, risk, business intelligence, data management, systems and infrastructure and ITIL processes, procedures and policies.
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Transformation LeadEstuary Housing Association Oct 2019 - Apr 2020Southend On Sea, United Kingdom
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It Service Delivery ManagerEstuary Housing Association Jul 2019 - Oct 2019Southend On Sea, United KingdomEstuary’s Technology Service Owner for operation BAU IT services and customer facing solutionsProviding input into & delivery of the overall Technology strategy Responsible for setting the direction, management & leadership of the “Run” function which includes the Helpdesk, relevant Service Management functions such as Incident & Major Incident Management, Change Management, Problem Management, Knowledge Management and CSI, plus End-User Computing (Desktop and Application Support), Systems Operations & Monitoring, supplier management & procurement and information securityAccountable for ensuring that IT delivers appropriate and consistent levels of service, at the right costs, to the business from both the internal support teams and from Managed Service ProvidersAccountable for related policies and procedures and for adopting and adapting best practice frameworks (such as ITIL)Accountable for ensuring that IT services are stable, meeting availability targets and that there is a continuous improvement framework in placeDevelop, implement and maintaining a robust IT Service Management capability within Estuary to manage the outsourced Service Providers and to deliver best practice methodologies for IT Service Management into the organisationOversee the successful delivery of Incident, Problem and Change Management as well as Knowledge Base and Service Catalogue
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It Programme & Service Portfolio ManagerEstuary Housing Association Dec 2018 - Jun 2019Southend On Sea, United KingdomBrought in by Estuary in Dec 2018 to help with the management and implementation of a full Digital Business Transformation, working initially as a ICT Programme and Service Portfolio Manager. My role was to initially carry out a discovery exercise across IT which included People, Processes, Products & Partners and facilitate the adoption and adaption of the ITIL framework to deliver new Service Management capabilities and a Programme Hub. I also worked closely with the Director of ICT & Digital Business Transformation to stabilise the core infrastructure via a complete core infrastructure transformation programe which carried significant investment and delivered the following:-• Infrastructure-as-a-Service• Desktop-as-a-Service • Migration from on premise to Microsoft Asure AD and a Compute Managed Service Provider • Migration from an on premise RDS farm to a hosted Citrix environment• Migration from Windows 7 to Windows 10• Migration from Microsoft Office 2010 to Office 365• Thin Client ReplacementsThe next stage was to help scope and plan out the Digital Business Transformation programme, changing IT from a technology provider to a business enabler.
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Service Portfolio ManagerPenguin Random House Uk Jan 2018 - Nov 2018Colchester, Essex, United KingdomAs Service Portfolio Manager, I lead and manage the Service Management Team, focussing on continuous service improvement and the development and management of PRH Services. I am responsible for providing sufficient governance and assurance of PRH operational support processes and accountable for improvements around process, people, services and tools. The Random House Group Ltd is a Penguin Random House Company. Penguin Random House is the UK’s largest and most prestigious consumer book publishing group, and is home to a host of the most successful, award-winning authors. Penguin Random House was created on 1st July 2013 through the merger of the publishing companies Penguin and The Random House Group. I am currently responsible for multiple global projects & transformation programmes (full project lifecycle) within Technology Services for the Penguin Random House merger integration programme. This list includes data centre expansions, UPS replacements & a Service Improvement programme which includes a transition from Helpdesk to Service Desk, an implementation of ServiceNow (Service Management tool) & the introduction & adoption of ITIL best practice.This involved experience in running workshops, gathering requirements, producing process flows & influencing & managing a range of stakeholders across the business to a successful conclusion.PCM Change Management Foundation & PractitionerAPMP Association for Project Management Professional ITIL Foundation V3 (Information Technology Infrastructure Library)MSP Managing Successful Programmes Foundation & PractitionerPrince2 FoundationKnowledge & understanding of ITSMServiceNow implementation from scoping to realisationExcellent interpersonal & communication skills -
Service Management Transformation Programme ManagerPenguin Random House Uk Sep 2016 - Dec 2017ColchesterManaging a Service Management transformation journey that encompasses a series of initiatives to improve the value of services PRH offers. Each initiative includes a simple and intuitive set of processes, policies and tools. These process improvements will enable improved efficiently and customer service whilst reducing unnecessary IT workload and costs. Also managing a cultural change where PRH adopts and adapts a common approach and a synchronised way of delivering services. The roadmap includes Service Catalogue, Service Desk, Incident and Major Incident, Request Fulfilment, Problem, Change, Knowledge, Configuration and Contract and Supplier Management for phase 1, moving into other processes in phase 2. This will all be managed within our service management tool, ServiceNow.
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Change ManagerPenguin Random House Uk Jan 2015 - Aug 2016Colchester, United KingdomPenguin Random House is increasingly dependent upon IT to meet the business needs with network, infrastructure and the majority of IT applications and Services required functioning properly with little or no downtime. Customer expectations and demands continue to rise and as a result, Penguin Random House need to focus on IT Service improvements, achieving higher levels of availability. This is where Change Management comes in, looking at the processes and procedures around change which is often a source of downtime.The primary objective of Change Implementation Management is to enable agreed changes to be made with no unplanned disruption to services. The objective of the Change Management process is to ensure that changes are recorded and then evaluated, authorised, prioritised, planned, tested, implemented, documented and reviewed in a controlled manner.
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Project ManagerPenguin Random House Uk Sep 2010 - Dec 2014Colchester, United KingdomAs Project Manager I provide the discipline of planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives so that agreed benefits are realised. Currently I'm leading the delivery of a number of concurrent projects within the Penguin Random House Integration Programme from initiation through to close with benefits realisation - using timely & effective risk & issue management, escalation & communication. Issuing full reporting on work stream progress to the programme management team (highlight reporting). Influencing a range of stakeholders across a complex organisation to ensure each project delivers within budget, on time & with full benefits realisation
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I.T Operations SupervisorThe Book Service Ltd Apr 1995 - Sep 2010To run, maintain, improve and provide support to the Vista Computer system. Responsible for the upkeep of I.T services 24/7 & the close management of a team of 4 people and making sure the service we supply to both internal and external customers is never comprised.
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Stock AnalystThe Book Service Ltd Jan 1993 - Jan 1994To analyse & rectify problems related to a new computer system installed to control warehouse stock
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Stock ControllerCrown Philippines, Manila, Philippines Jan 1992 - Jan 1993To control and manage the stock inventory for a moulding factory producing furniture components for export
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Youth TraineeEssex County Council, Chelmsford, Essex Jan 1990 - Jan 1992Property Services Department – To develop and update a trade literature directory and assist in the financial procedures of the Department.Essex Fire & Rescue HQ – Within the public relations department liaising with the Press which required good communication and organisational skills.
David Pickett Skills
David Pickett Education Details
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Moulsham High School, Chelmsford
Frequently Asked Questions about David Pickett
What company does David Pickett work for?
David Pickett works for Linklaters
What is David Pickett's role at the current company?
David Pickett's current role is Global Technology Service and Governance Manager.
What is David Pickett's email address?
David Pickett's email address is dp****@****d.co.uk
What schools did David Pickett attend?
David Pickett attended Moulsham High School, Chelmsford.
What skills is David Pickett known for?
David Pickett has skills like Change Management, Itil, Project Management, Management, Program Management, Prince2, Project Planning, Team Building, Customer Service, Team Management, Business Analysis, Data Center.
Who are David Pickett's colleagues?
David Pickett's colleagues are Sonja Wiezorek, Roxane Le Sueur, Muhan Isabella Xie, Alexia Katzaros, Caleigha Georgiou Ca(Sa), Bob Jones, Sophie Charlotte Stüben.
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