David Pickrel Email & Phone Number

Sacramento, Ca, Us

Sacramento, California, United States

In my role as the Distribution Services Senior Manager at Covered California, I lead the Distribution Services Unit, which includes professionals from various backgrounds such as Health Program Specialists, Associate Governmental Program Analysts, and Staff Services Analysts. My key responsibilities involve steering the strategic direction for Distribution Services Managers and promoting a productive work environment within the unit.A core part of my job is to develop and implement communication strategies aimed at Certified Enrollers, our vital external partners in enrolling consumers into health insurance plans. Through effective messaging, I support Certified Enrollers' efforts, enhancing their collaboration with Covered California.I also prioritize stakeholder engagement, maintaining robust relationships with both internal and external parties to align goals and optimize resources. This collaboration is essential for advancing Covered California's mission and achieving our objectives.Another significant aspect of my role is leading the enhancement of the CalHEERS enrollment platform. My focus is on streamlining processes for Certified Enrollers and improving the enrollment experience through innovative technological and procedural updates.Additionally, I manage the analysis of program data and feedback, leveraging this information to evaluate the effectiveness of our strategies and initiatives. This analytical approach informs decision-making and continuous improvement efforts, particularly in communication strategies and the enrollment platform's efficiency.In essence, my position as Distribution Services Senior Manager is crucial for improving the enrollment process's efficiency and effectiveness, ensuring that Covered California continually meets the needs of consumers and Certified Enrollers with a commitment to accessibility, user experience, and operational excellence.

Rancho Cordova, California

Sacramento, California Area

Working in the Operational Change Management (OCM) unit within SOLID Training and Planning solutions. Where I will be an agent of change, helping others develop positive collaborations and motivating others to implement process improvements.

Region/ Central And Western U.S

Reginal Field Service Manager with responsibilities for a remote work force that covered the Central and Western portion of the United States. • Analyzed customer and employee surveys to meet satisfaction goals.• Developed comprehensive schedule for weekend/on-call customer service staff which lowered the overtime by 40%.• Designed and implemented Excel worksheet for new business tracking resulting in increasing western territories customer base by 75%.• Increased customer base led to adding 4 new customer services reps which equated to additionally monthly revenue of over 100k • Integrated an acquired workforce (ITI) into the Cardinal family and educated them on Cardinal business systems/philosophy• Successfully completed medical device rebranding project to rebrand all devices as Cardinal Health. • Used Microsoft systems like Excel and Access to help promote operational efficiencies and keep employees on task with key performance indicators

Sacramento, California Area

Managed the distribution of radiopharmaceutical medication to hospitals and imaging centers throughout Northern California and Nevada by coordinating a 30-member customer service team of pharmacy technicians, dispatchers, lead associates and associate employeesPharmacy service manager with responsibilities for the greater Northern California area. • Successfully performed roll out of new transportation routing software/program to promote driver and operational efficiency • Team leader for the development and implementation of the nuclear pharmacy Ergonomic Program; in my local pharmacy, the program removed risk factors which helped to eliminate 90% of all injuries.• Effectively led operational Kaizens promoting cost reduction and operational efficiency. This included several in-house and reginal Kaizens that helped reduce overtime, improve route delivery time and promote work place safety.• Designed comprehensive employee schedules that organized the pharmacy staff and ensured adequate staffing levels for 24/7 operation • Eliminated unnecessary overtime and reduced costs by 85% within my first year as supervisor; maintained this reduction.

Stockton, California Area

Managed office staff, warehouse personnel and large customer service team for a shredding company including coordinating logistics, implementing new routing software, ensuring regulatory compliance, and processing recycling. Customer service manager/operations manager for large shredding company with responsibilities for Northern California territory, with responsibilities of managing office staff, warehouse personal and large customer service team. • Effectively implemented new logistics program that created routing efficiency for all transportation employees• Worked with outside vendors, negotiated best price for products sold and purchased by operations department • Organized transportation records to ensure federal compliance; successfully passed two state audits with no violations.• Traveled to other facilities to train and mentor management staff• Established new facility within territory and developed staff hired. • Facility was awarded branch of the year and exceeded revenue targets for fiscal year 2009 and 2010

Sacramento, California Area

Responsibilities included analysis and logistics of routes, managing employees, and ensuring compliance with federal and state transportation regulations. Transportation management responsibilities for large food service provide located in Northern California. • Worked with transportation leadership to optimize delivery and transportation logistics to promote efficiency • Implemented and trained employees on the Road-Net routing system • Collaborated with operations and sales to meet goals and revenue targets

San Francisco Bay Area

Responsible for the safe and effective transportation of federal inmates, collaborated with local law enforcement agencies, and executed deportation proceedings.• Developed comprehensive drivers training program that was used by department to train employees to acquire class B driver’s licenses. • Used the program to train over 10 employees with 100% success rate

Career And Techinical Education, Business Administration, Management And Operations

Associate Of Arts (A.A.), Communication, General