David Pigman Email & Phone Number

Phoenix, Arizona, United States

United States

Greater Phoenix Area

Hold full accountability in directing and leading daily LTL operations for a multi-million-dollar distribution company by prioritizing scheduling and staging of outbound customer deliveries. Supervise shift leads and other personnel with a mix of responsibilities throughout the warehouse and distribution facility. Perform in-depth business analysis to develop recommendations/solutions to drive operational improvements. Work across functional areas to maintain accountability of distribution… Show more Hold full accountability in directing and leading daily LTL operations for a multi-million-dollar distribution company by prioritizing scheduling and staging of outbound customer deliveries. Supervise shift leads and other personnel with a mix of responsibilities throughout the warehouse and distribution facility. Perform in-depth business analysis to develop recommendations/solutions to drive operational improvements. Work across functional areas to maintain accountability of distribution routines with a focus on high-value customer service. Monitor the processing, preparation, staging, loading, and shipping of freight by ensuring appropriate logistical support, data management, and quality assurance is in place.Maintain compliance across all working areas with company policies and established state, federal, OSHA, and DOT transportation regulations.Build high-performing teams and motivate personnel to meet distribution goals while holding them accountable to individual performance milestones.Assist in directing the scheduling of inbound/outbound shipments to ensure the most economical utilization of facility resources, scheduling, and dispatching. Develop and maintain safe, quality-focused, and productive work teams by creating programs and processes for hiring, training, coaching, and development. Show less

Greater Phoenix Area

Created tactical and strategic daily, weekly, and monthly planning based on demands of the business, available workforce, and capacity of the facility to execute flawless terminal operations. Served in a highly visible role to 54+ terminal personnel by analyzing, developing, and implementing solution-based transportation programs to meet internal and external customer satisfaction benchmarks. Managed the processing of high-volume loads per day in a systematic order to ensure timely pickup… Show more Created tactical and strategic daily, weekly, and monthly planning based on demands of the business, available workforce, and capacity of the facility to execute flawless terminal operations. Served in a highly visible role to 54+ terminal personnel by analyzing, developing, and implementing solution-based transportation programs to meet internal and external customer satisfaction benchmarks. Managed the processing of high-volume loads per day in a systematic order to ensure timely pickup and delivery for accurate customer billing and invoicing. Assisted in balancing out routes, time, and loads between drivers, ensuring hours of service were spread evenly among drivers.Dispatched high-volume loads in a systematic order to ensure no overlap or backtracking of routes and contain distribution costs. Reconciled purchase orders against incoming goods received to track receipt and report any product/packaging defects or damage to suppliers.Document shipping information into the company’s transportation management system (TMS) for in-route tracking and customer notifications.Improved terminal ranking from 23rd to 2nd nationwide by making significant improvements in KPI results. Show less

Tracy, Ca

Supervised the daily processing, preparation, and shipment of customer parcels by providing logistical support, data management, and quality assurance. Provided leadership to warehouse teams by building and motivating personnel to meet terminal goals while holding them accountable to performance milestones. Oversaw and monitored the fleet’s hour of service and warehouse/office staff time reporting to maintain a balanced workforce management budget. Identified and planned for increases/decreases… Show more Supervised the daily processing, preparation, and shipment of customer parcels by providing logistical support, data management, and quality assurance. Provided leadership to warehouse teams by building and motivating personnel to meet terminal goals while holding them accountable to performance milestones. Oversaw and monitored the fleet’s hour of service and warehouse/office staff time reporting to maintain a balanced workforce management budget. Identified and planned for increases/decreases in route volumes and shifted resources in response to business fluctuations.Preserved company policies for all travel and deliveries by preparing delivery authorizations and ensuring all products were loaded systematically for efficient offloading. Analyzed staff productivity and operational performance metrics through direct observation and interpretation of productivity reports.Responded to escalated customer service requests by troubleshooting and resolving delivery and pickup issues. Show less

Greater Sacramento

Managed a workforce of 15 team members with a mix of inventory control, shipping/receiving, and front-line warehouse, service, and installation responsibilities. Oversaw functional areas to maintain inventory accountability and support customer delivery routines with a focus on high-value customer service. Safeguarded the company’s assets by analyzing performance outcomes to manage costs, improve workflow efficiency, and address underperformance.Facilitated the continual development of… Show more Managed a workforce of 15 team members with a mix of inventory control, shipping/receiving, and front-line warehouse, service, and installation responsibilities. Oversaw functional areas to maintain inventory accountability and support customer delivery routines with a focus on high-value customer service. Safeguarded the company’s assets by analyzing performance outcomes to manage costs, improve workflow efficiency, and address underperformance.Facilitated the continual development of direct reports and job performance improvements through on-going two-way staff meetings and sync-ups.Scheduled and dispatched contractors to deliver, install, and return merchandise the customer refused to accept. Show less

Rosamond, Ca

Recruited to launch a new account with a major solar construction company by supervising 2 clerks and 2 drivers to ensure shipments were planned, routed, and executed. Monitored incoming shipments, coordinated product transfers, and consulted with customers and subcontractors to resolve shipping challenges.Reduced deliver wait time by creating a primary receiving process, responded quickly to address client and vendor questions, and conducted daily safety meetings with staff.

Hayward, Ca

Managed the home delivery process for a major appliance dealer. Grew fleet from 5 to 9 trucks, expanded delivery days from 5 days per week to 7, and doubled the number of stops from wholesaler, which facilitated a new store opening in 2010. Created a shuttle program between 3 stores and negotiated contract addendums to increase revenues and improve operational profitability. Decreased claims by 75% while maintaining 99.98% on-time delivery.

Greater Phoenix Area

Managed the company’s largest account valued at $210M with 15 distribution centers across the US. Augmented revenues by $60M in 3 years by adding multiple Target Distribution Centers to the company’s portfolio.