David Pike Email & Phone Number

Waltham Abbey, GB

Responsible for all aspects of the clinical systems management and development, ensuring maximum availability and providing excellent levels of service to the Trust’s end users. This includes, but is not limited to: Application support and contract management Patient administration system, EPR and diagnostics systems Service Delivery and SLA performance.

The main purpose of my role was to oversee the introduction of Agile Working across the entirety of NELFT's workforce.This was set as a 3 year programme and we had a mission statement, a business case and a high level programme plan.I was tasked with leading and developing that programme plan to continued implementation.Below are a number of the.

Support the in-house Transformation team in moving away from recording on paper assessment formsEmbedding configuration changes within RiOUndertake As-Is and To-Be mapping wokrshops with clinical servicesSupport the delivery of the migration from 5 instances of RiO to a single combined instance, following the closure of the National Programme.

London, United Kingdom

Working as part of the National Delivery team supporting the implementation of RiO across London and the SouthWorking as an Implementation Specialist/Test Coordinator/Technical Lead across a variety of RiO Release 2 deployments and non-mandatory supplementary modules.Role included Issue Management, Facilitating Demonstrations/Workshops, creating scripts.

Undertook Service reviews, process mapping & standardised services. Lead on R2 testing as part of the First of Type project for London Community Health.

Lead on configuration for Release 1, lead on testing for Maintenance/Configuration Releases as part of the National Programme.Co managed a Helpdesk team consisting of System Administrators and RA Agents.

NHS Waltham Forest

BT Certified RiO Trainer delivered V5 and R1 training as part of the RiO Deployment