David Pillar Email & Phone Number

Chicago, Il

Directed the engineering and operational efforts that support Kirkland's global desktop and key productivity applications including M365 and iManage Work 10.

Infrastructure design for distributed technology solutions based on Windows, AIX, and Linux.

Led the transformation of Discover’s internal IT infrastructure delivery into a service-oriented organization. - Defined service offerings and negotiated service level objectives (SLOs) for a range of infrastructure services including end-user desktop, application hosting, and information security.- Measured IT performance based on SLOs as well as customer feedback and industry benchmarks.- Developed an online, actionable service catalog allowing customers to locate information about IT infrastructure services and to submit requests.- Turned performance data into real-world service improvements including a 250 percent increase in meeting SLOs across the entire organization and up to 500 percent for individual services.

Architected strategic solutions focused on systems management for Intel and Microsoft platforms in an 18,000-user environment. Developed and documented standards and processes used across the United States.

Architected and engineered desktop management solutions affecting 80,000 users globally.