David Pinder Email & Phone Number

York, England, United Kingdom

Reading, England, United Kingdom

Reading, United Kingdom

First Great Western

• Focused placements across the UK Rail and UK Bus divisions in order to develop strong relationships, share best practice, and to develop a management style that focuses on our people and business performance.
• Placements included First ScotRail, First Aberdeen Bus, The Olympic Delivery Authority, and First Great Western where I was seconded to the role of Duty Station Manager for the Maidenhead and Twyford area. Prior to.

Bristol Temple Meads

Birmingham, England, United Kingdom

London, United Kingdom

• Providing an interface between the London Transport operations and the ODA in order to ensure the smooth running of spectator transport for the London 2012 Olympic and Paralympic Games.
• Representing the ODA at Transport for London, and coordinating problem solving in order to ensure the smooth operation of spectator Bus travel.

• Overseeing the daily operations and compliance of a busy Bristol store. Delivering exceptional store standards and motivating and encouraging colleagues to deliver great customer service.
• Producing rotas, monitoring absence levels, carrying out staff appraisals and observations, annual leave planning, recruitment, and deputising for the store manager.

• As a trainee Branch Manager I worked with a team of people to deliver our key performance indicators.
• Responsibilities included delivering exceptional customer service, marketing in order to gain new business both retail and corporate. Account management to prevent and reduce bad debt, training and development of.

• Delivering exceptional levels of customer service and training and motivating colleagues to do the same.
• Overseeing the daily operations and compliance of the department, carrying out colleague performance reviews and observations, monitoring and managing till loss, monitoring attendance, carrying out new starter.
• This role also involved a 5 month secondment to Customer Service Manager which also involved stepping up to Duty Manager during twilight hours and occasional weekends.