David Pinder Email & Phone Number

Newport News, Virginia, United States

Responsible for the overall administration and supervision of the City’s help desk functions to ensure effective operation, maintenance and repair of citywide computers and information systems, including hardware, software applications, local and wide area networks, systems integration, data circuits and telecommunications systems, geographic information systems, process controls, and related technology. Supervises the work of help desk personnel to include prioritizing division… Show more Responsible for the overall administration and supervision of the City’s help desk functions to ensure effective operation, maintenance and repair of citywide computers and information systems, including hardware, software applications, local and wide area networks, systems integration, data circuits and telecommunications systems, geographic information systems, process controls, and related technology. Supervises the work of help desk personnel to include prioritizing division assignments, tracking project status, budgeting, purchasing and financial transactions, staff organization and development, performance management, employee relations, and related activities. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager develops and optimizes processes to achieve service level requirements and performance goals. May act as the escalation point and facilitator for sever, critical, or unique issues.Ensures the reliability, security, and scalability of large scale, multifaceted business systems as well as ensures the quality, functionality, connectivity, compatibility, and cost-effectiveness of implemented systems. Establishes maintenance and improvement programs to ensure the integrity of information technology systems. Assists in the development and implementation of disaster recovery plans. Assists with the development of the IT Security Plan and implements necessary changes and oversight to ensure end point management and protection.Oversees and coordinates projects, technical and operational activities and other programs for existing or proposed systems with the goal of improving operational efficiency, streamlining work processes and otherwise providing seamless customer service. Show less

Newport News, Virginia, United States

I'm responsible for performing difficult technical work in the support of Information Technology systems and related devices across various departments within the City of Newport News.Provides technical hardware and software support for Personal Computers, Printers and Plotters and Computer Storage devices. Conducts the necessary research to troubleshoot and resolve problems. Performs virus detection analysis as necessary and installs new hardware as necessary.Assists… Show more I'm responsible for performing difficult technical work in the support of Information Technology systems and related devices across various departments within the City of Newport News.Provides technical hardware and software support for Personal Computers, Printers and Plotters and Computer Storage devices. Conducts the necessary research to troubleshoot and resolve problems. Performs virus detection analysis as necessary and installs new hardware as necessary.Assists with installing and updating software and maintains patch management. Monitors the help desk ticketing system and maintains documentation as necessary. Evaluates and recommends acquisition of additional, replacement and upgraded personal computer systems to meet the City’s information technology needs; interfaces and communicates with computer hardware vendors, regarding the acquisition or discontinuance of equipment and maintenance support. Maintains a supply of commonly replaced computer and printer parts; schedules additions/deletions to the information technology environment in a manner which results in minimal disruption of customer services.Monitors on-going operation of the remote communications networks; identifies existing and potential problem areas: initiates corrective action and recommends reallocation of resources when workload conditions are not balanced. Show less

Suffolk, Virginia, United States

Responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed. also ensuring all services are delivered in a timely, reliable and cost-effective manner. Manage / repair all technology hardware including but not limited to computers, printers, scanners. Maintain accurate hardware production inventories and spare stock Troubleshooting software as needed Adheres to all documented processes Travel to off sites… Show more Responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed. also ensuring all services are delivered in a timely, reliable and cost-effective manner. Manage / repair all technology hardware including but not limited to computers, printers, scanners. Maintain accurate hardware production inventories and spare stock Troubleshooting software as needed Adheres to all documented processes Travel to off sites to provide same level of support as main campus assignment Assist with project assignments to implement new technologies or hardware Provide on call and project support as needed Assist with movement of I&T assets either receiving new equipment or the decommissioning of end of life equipment Show less

Newport News, Virginia, United States

The Field Services Area Manager is directly responsible for leading and managing the pooled labor employees within Geek Squad in Home Services. .Play a vital role in ensuring the highest quality client experience by technically trained Agents, driving operational efficiency, and growing the business in an effort to support converging technologies.Create consistency in service fulfillment execution – ultimately protect and grow the brand.Work with District and Market… Show more The Field Services Area Manager is directly responsible for leading and managing the pooled labor employees within Geek Squad in Home Services. .Play a vital role in ensuring the highest quality client experience by technically trained Agents, driving operational efficiency, and growing the business in an effort to support converging technologies.Create consistency in service fulfillment execution – ultimately protect and grow the brand.Work with District and Market Leadership in controlling costs and delivering productivity goals by monitoring and analyzing business trends/results on a daily, weekly and monthly basis.Develop action plans to overcome performance gapsTeach and coach district and store personnel on effective sales-fulfillment practices.Managing the complexities of a highly mobile workforce (including in home services, scheduling, client satisfaction, productivity) while teaching, coaching, and enforcing store and on-site SOPManage escalations and communicates with store management, dispatch, district partners and corporate on customer issues.Control costs and delivering productivity goals by monitoring and analyzing business trends and resultsEvaluate and develop employee business performance through coaching, training, career counseling, goals Show less

Roanoke, Virginia Area

Provided on site support for individuals and businesses for simple and complex computer issues.Setup and installed new consumer equipment such as Home Theater Sound Systems, TV’s, Computers, Wireless Networks, Mesh Networks, NAS Devices, Printers, Sonos Wireless Audio.Installed and configured smart home and security system equipment including cameras, doorbells, smart screens and speakers.Provided solutions to computer and consumer electronic issues or challenges and… Show more Provided on site support for individuals and businesses for simple and complex computer issues.Setup and installed new consumer equipment such as Home Theater Sound Systems, TV’s, Computers, Wireless Networks, Mesh Networks, NAS Devices, Printers, Sonos Wireless Audio.Installed and configured smart home and security system equipment including cameras, doorbells, smart screens and speakers.Provided solutions to computer and consumer electronic issues or challenges and performed routine and complex maintenance and repairs on computer systems.Repaired OS issues, remove viruses, spyware, adware, ransomware and malware and performed data backups, drive cloning and data transfers.Installed hardware in computers such as Ram, HDD, CD/DVD, CPU, Power Supply's, Video Cards, NIC, Modem, Motherboards and all other common hardware.Setup personal and business networks, mesh networks and troubleshooting of existing networks. Show less

Information Systems Technology, Network & Server Administration

Computer Electronic Technology, Computer Installation And Repair Technology/Technician