David Pinto personal email
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A subject matter expert in the credit card domain who is passionate about service transformation with the goal of identifying value, automation opportunities, eliminating waste and identifying upstream and downstream revenue opportunitiesWith 18+ years of overall work experience, 11+ years of pure credit card experience across the operational gamut and team handling across geographies.Above and beyond being a credit card SME, I have fair experience with:- Process Migrations, Offshore & Onshore Setups- Hiring, training & certification of new hires- Knowledge Management- Nuturing human capital- Cross functional collaboration- Risk and Governance compliance- Transactional NPS growth- SLA/ KPI delivery- Forecasting and scheduling- Exposure to SAS and text mining tools to intrepret data driven insights- Market research capabilities- Driving a culture of continuous improvement through mass engagement- Working with limited resources and tight budgets
Naddiction India Pvt Ltd
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HostNaddiction India Pvt LtdAlappuzha, Kl, In
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Avp – Operations And Service TransformationBarclays Jan 2012 - Jan 2020Noida Area, IndiaTransform business processes to enhance customer and colleague experience, drive process efficiencies leading to a reduction in Customer complaints and improved TNPS (Transactional Net Promoter Score). -
Avp - Service QualityBarclays Oct 2008 - Dec 2011Noida Area, IndiaTransformed the way customer interactions we handled via all touch points (phone, email, letter) which led to delivery commitments on the TNPS scores, quality SLA's and complaint reduction targets.
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Operations Manager – Service QualityFirstsource Jun 2006 - Sep 2008Belfast, United KingdomResponsible for training and setting up call quality performance standards for a startup operations with two large telecom and broadband providers - Vodafone and Sky Television. -
Operations Manager TrainingFirstsource Jan 2004 - Jun 2006Mumbai Area, IndiaResponsible for process training including ramp up for Lloyds TSB.
David Pinto Skills
Frequently Asked Questions about David Pinto
What company does David Pinto work for?
David Pinto works for Naddiction India Pvt Ltd
What is David Pinto's role at the current company?
David Pinto's current role is Host.
What is David Pinto's email address?
David Pinto's email address is da****@****ail.com
What skills is David Pinto known for?
David Pinto has skills like Business Process, Service Delivery, Start Ups, Training, Credit Cards, Contact Centers, Operations Management, Customer Service, Microsoft Excel, Microsoft Office.
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David Pinto
Investment Management | Strategic Partnerships | Fintech | Digital Marketing | Wealth Tech | Tier 2 And Tier 3 Locations|Mangaluru3gmail.com, jpmorgan.com, fisdom.com -
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David Pinto
Director At Taurus Contractors - Driving Ai-Powered Recruitment Innovation | Transforming Global Engineering & Infrastructure Talent Acquisition | Empowering Multinational SuccessMumbai2expouniverse.com, tauruscontractors.com -
David Pinto
Ca | Top Management Accounting Voice |Corporate Finance Writer | Featured In The Ken | Asia Gaming Brief| Itc InfotechBengaluru
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