David Pizana Email & Phone Number

New Braunfels, Texas, United States

This position will be responsible for the creation and implementation of processes based on ITIL/ITSM best practices, design, development, upgrades, enhancements and customizations of different modules within the ITSM suite and continued improvement of those processes. Manage overall Incident, Problem, Request, Change, CMDB, Availability and.

New Braunfels

• As the Manager for the IT Service Desk and the SAP Support Desk, I am responsible for personal management of direct reports to include day to day supervision of both teams, training, coaching and counseling, setting.
• Provide leadership, guidance and project management support for the planning and execution of company… Show more As the Manager for the IT Service Desk and the SAP Support Desk, I am responsible for personal management.
• Provide leadership, guidance and project management support for the planning and execution of company initiatives
• Responsible for continuous improvement of department processes and customer service initiatives
• Recommend and implement improvement ideas, participate in training and other developmental activities
• Run daily Incident Management meetings focusing on open incidents and recent change management (CAB) changes to ensure their impact is understood and addressed by the best resources

• Study and prepare for certifications. CCENT, CCNA, CompTIA A+, Network+, Security+,
• 740 hours of Computers and Networking Concepts
• Supporting Applications in Operating Systems
• Fundamentals of Computer Networking
• Organizational and Operational Systems Security Principles
• 350 hours of Hands-On/Practical Labs covering:

• Provide timely service to desktop user community
• Implement new, global software rollouts as needed
• Support introduction of new hardware and technology
• Manage hardware/software inventory ordering and delivery
• Complete General ledger entries in SAP

• Perform as the first line of defense and correction for all customer based electronic communications to include: AOE transmissions, Financial Service Providers communications, Plant and Call Center computer.
• Monitor and maintain server operational environments through designated system management consoles
• Identify, analyze, resolve, and document processing anomalies related to all aspects of Information Technology. Solves tier 1 and… Show more
• Identify, analyze, resolve, and document processing anomalies related to all aspects of Information Technology. Solves tier 1 and forwards other problems to the appropriate group Show less

433rd Airlift Wing Lackland AFB

• Develop procedures for and maintain databases to ensure operational reports and data efficiency, accuracy, and currency
• Documented/completed formal reports to wing commanders on program status
• Relay command and control (C2) instructions for launch, execution, diversion, recall, evacuation, recovery, recycle, and reconstitution of forces in response to valid emergency action directives

Bachelor Of Business Administration (Bba), Management Information Systems

Bachelor Of Business Administration (Bba), Business Management

Network And Computer Systems Administrator

Study and prepare for certifications. CompTIA A+, Network+, Security+

Associate In Applied Science, Logistics