redirect patrons who may be irrational due to substance consumption while maintaining appropriate levels of customer service• Ability to use calm demeanor to de-escalate stressful situations with patrons• Created training manual for over 30 security positions at facility• Created diagrams of several setup layouts for different areas of venue• Created and implemented new pay matrix• Tracked attendance and schedule 100+ employees for events• Served as onsite lead for various events.• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations• Responded quickly to incidents and assessed active situations for security concerns• Responded quickly to emergency situations to assess and deflect issues• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors• Interacted assertively but non-confrontationally with personnel and general public