Served in multiple roles, including Director, Project Manager, Application Owner, and Data System Manager, across large-scale client engagements within the credit technology platform for Financial Services. Ensure successful client and business objectives were delivered, meeting quality, timeline, and budget expectations. Expertise spans platforms such as Solaris, Linux, Windows, and cloud-based operating systems.• Oversaw system performance, architecture, infrastructure, and standard processes to ensure service levels are met, security needs are met, and software is up to date while managing a global team.• Managed multiple projects for migrating small and large-scale applications from different operating systems to another operating system, including cloud migrations.• Plan and implement disaster recovery and back-up procedures to ensure maximum availability and meet customer SLAs.• Excellent verbal and written communication with technical and non-technical stakeholders to achieve agreement and drive alignment for delivery of solutions.• Partnered with multiple senior technology leaders and change control leaders to address problems and approve changes across multiple platforms through operational and change control board meetings.• Managed the budget and resource commitment through the annual operation plan for the application team and projects throughout the year and forecast for next year.

Led a globally distributed support team for a multi-million-dollar cloud-based application that offers an anytime, anywhere fare collection system to transit agencies across North America..• Led a globally distributed support team for a 24x7 available mobile platform that offers mobile ticketing and online ticket purchases that integrate with cloud application and legacy backend system, available for both iOS and Android.• Led a team of support team members that met or exceeded company SLA agreements with agencies.• Effectively managed an implementation team that installed, upgraded, and configured equipment and applications to meet project plans and dates.• Managed development and build team for the fare collection backend application, which runs on Sybase, SQL Server, and Oracle databases, written in PowerBuilder and C. Architecture consists of SSIS jobs and SQL Server database replication for syncing data between backend databases and the Cloud and Mobile applications.• Worked closely with customers, sales and project managers to deliver on time and with budget project work. Identified and defined gaps in database architecture used by backend application.

Managed team of on-site and off-site DBAs across global locations to support 60+ applications with 60+ database systems. Achieving goal of 99.99% uptime and availability of all databases.• Multiple upgrades and patches of Oracle databases from 9i to 10g, 10g to 11g, and 11g to 12c. Upgraded and patched Informix databases to release 11.5.• Multiple database server migrations including changes from SOLARIS to LINUX.• Migrated entire database infrastructure from GE owned servers to Allstate servers. 60+ oracle databases, 16 Sybase databases, and 64 Informix Databases. Responsibilities included working with system administration and network team to install hardware, software, and firewall rules to ensure database connectivity to all applications. Worked extensively with business owners, end users, other IT groups to ensure a seamless transition to the new environment.• Support of 24x7 database including web applications, Allstate Roadside Service, and automated voice response systems.• Provided installing, configuring, and administrating new releases of Oracle from release 8i thru 12c, Sybase, Informix software. Administer database security, design, code, test, implement, document and maintain databases. Create modeling flowcharts and schemas for data warehouse. Utilize change control processes through a companywide standard. Constantly report and improve on database performance, as well as provide guidance to application developers in writing efficient code.

Monitored and configured Oracle 9i Streams for a true 24/7 database environment for our call center environment. Provide database backup and recovery services for Oracle application databases in conjunction with RMAN, Legato Storage manager and Veritas Netbackup. Use six sigma to better enhance the quality and efficiency of all projects.• Greatly helped consolidate 20+ servers and enabled inter-site disaster recovery.• Automation of database support jobs and application production jobs. Responsible for 16 Oracle Databases, 10 applications in Sybase and numerous sites and databases in Informix. Received multiple awards for successful projects.