David Policar

David Policar Email and Phone Number

Experienced Quality Analyst and Customer Service Liaison @
David Policar's Location
Portland, Oregon, United States, United States
David Policar's Contact Details

David Policar personal email

n/a
About David Policar

I have made a career out of assisting employees reach their maximum potential through coaching and customer service development. I take pride in ensuring that each team I work with understands the delicate balance between business needs and customer requests, and is able to articulate the business drivers in a such a way as to foster increased customer satisfaction.

David Policar's Current Company Details
Convergys/Sitel

Convergys/Sitel

Experienced Quality Analyst and Customer Service Liaison
David Policar Work Experience Details
  • Convergys/Sitel
    Customer Service Quality Assurance
    Convergys/Sitel 2004 - Present
  • Netflix
    Quality Assurance Specialist
    Netflix Sep 2006 - Oct 2007
    As a Quality Assurance Specialist, I drove the development of superior customer service and high performance through call monitoring and agent coaching, I built effective teams committed to delivering world class customer service and achieving organizational goals, and I Initiated and developed relationships with others throughout the company in order to identify and address both customer and business needs.
    View
  • Convergys
    Customer Service Representative
    Convergys Jan 2006 - Sep 2006
    Under contract to General Motors, I supported the Premium Line customer service initiative, ensuring that all of our Cadillac, HUMMER, and Corvette customers received the customer service they needed.
  • Sitel
    Quality Assurance Specialist
    Sitel Jun 2003 - Dec 2005
    Under contract to General Motors, I transitioned from a Customer Relationship Manager supporting Premium Line vehicles into a Premium Lines Quality Assurance Specialist. I assisted in driving Customer Satisfaction ratings through Ipsos Reid coaching and individual Quality analytics meetings.
    View
  • Hollywood Entertainment
    Guest Service Representative
    Hollywood Entertainment May 2003 - Mar 2005
    I assisted in the retail operations of the store, ensuring that the customers experienced a top-notch rental experience.
    View

David Policar Education Details

Frequently Asked Questions about David Policar

What company does David Policar work for?

David Policar works for Convergys/sitel

What is David Policar's role at the current company?

David Policar's current role is Experienced Quality Analyst and Customer Service Liaison.

What is David Policar's email address?

David Policar's email address is da****@****ast.net

What schools did David Policar attend?

David Policar attended Portland Community College.

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