Business Systems Manager And Functional Business Analyst
Thames Ditton, England, Gb
Team lead for multiple business systems including Salesforce.com, eCommerce, company intranet, and several cloud-based applications. Responsible for coordination, change management, training and integration to other systems.* Development of Business Intelligence tools for analysis and reporting to improve quality of forecasting for sales and production. Periodic status reporting for management based on custom-developed formulas and continually evaluated analysis.* Project Manager for a $1.27MM CRM system upgrade for Sales, Service and Ecommerce using Agile project methodology with integration into an Oracle EBS ERP system via Informatica.* Managed a $200,000/year annual budget for maintenance and enhancements balancing the needs of competing internal groups.* Led a $150k B2B Ecommerce/Customer Portal project working closely with Marketing, Sales and Finance to release a self-service dealer portal that averaged a $19MM return over the first two years.* Led Project Management and Sales Cloud/Service Cloud administration for a Salesforce.com implementation including customization, development, training and rollout for 700 users deployed globally.* Project lead for a $75,000 MDM (Master Data Management) project initiative with a charter to examine current accounts, remove redundant accounts, and establish a framework for better, more agile and more accurate account maintenance.* Subject Matter Expert for both company Sales and Service procedures, including quoting and quote approval, service case follow-up and escalations, channel management and Ecommerce initiatives.* Trainer via worldwide in-person or web-based sessions in groups ranging from 2 to 75 people.* Creation of Dashboards monitor quality and timeliness of information against SLA’s, forecasts and other inputs.