David Pollard Email and Phone Number

Moorhouse is a dynamic consulting firm, focused on delivering change. We make sure our clients succeed in their long-term goals by helping them turn their strategy into action through exceptional delivery and a commitment to establishing a culture of change

Business Analyst on Nationwide’s 2 year Graduate Scheme (September 17 - August 19)My Savings Choices Automated Advice tool (January 19 - September 19)Production and refinement of User Stories and Acceptance Criteria with third party supplierDevelopment of online digital customer journeyCreation of business rules and data dictionaryCustomer journey mapping of the My Savings Choices (MSC) journeyBranch visits to understand both customer and staff user experience of the MSC journeyGDPR Programme - Phase 2 (August 18 - December 18)Business needs statement for Phase 2 itemsTest Environments GDPR compliance analysis reportDelivery of technology items for warranty periodGDPR Programme - Subject Rights (March 18 - November 18)Analysis of items to be delivered during warrantyRequirements gathering for IT warranty deliverablesProject Managed the successful E2E delivery of warranty itemsLed the delivery of warranty items from testing phase through to post-implementationProcess mapping of the as-is and to-be stateCreated standard operating procedures for BAUDeveloped MI requirements and wireframes Led User Acceptance Testing, writing test scripts and managing defect triage for technical deliverablesPost go-live floorwalkingProject Banbury - closure of Nationwide UK & Ireland (NUKI) (September 17 - February 18)Process mapping the to-be state post closure of NUKI Gap analysis between as-is and to-be to stateRequirements elicitationAnalysis and stakeholder management for ownership of data items following closure of NUKIGraduate Scheme (September 2017 - present)Influenced Nationwide’s Chief Technology Officer to invest in a project to map Nationwide’s IT estate in a format understandable to all in the businessManaged the preparation and running of a Christmas Lunch for 160 elderly guests in SwindonManaged build and delivery of financial understanding content to be delivered in schools as part of the APM Thames Valley Challenge

ProcurementContract ManagementEarly Market EngagementCommercialClarificationsEvent Management

A University holiday job in a shoe shop within the retail sector. Working in teams, customer service, problem solving and leadership skills were all developed in this role.