David Polomchak Email & Phone Number

Plano, Il, Us

• On-site installation and support of printers to business customerso Specialize in Canon, Sharp and Lexmark• Technical Support to Sales organization• Interface to company IT organization for network set-up and configuration• Training of end-user customers on features and functions

Technical Support to countrywide dealer network o Provided second line technical /service support to CSP dealers on a 24/7 basis. o Developed the infrastructure and procedures for an in-house dealer technical support operationo Interfaced between the dealer network and Philips/Lifeline on all calls and issues escalated to Philips/Lifeline (Tier 3 issues).Software Development and Testingo Assisted in the development of the Nevatec Quadrant Nurse call system. o Software testing on the Nevatec Manager, Siena Console, and Wander Consoleo Provided on-site support and training on new systemo In service training for end user staffData Maintenance o Maintain databaseo Primary interface with Philips Lifeline for development of unified customer and technical service databaseo Maintain and update technical support/ training materials on HTS dealer extranet siteDealer Relationship o Developed and delivered on-site dealer training to 52 distribution partnerso Monitored and tracked all site installationso Facilitated Philips Lifeline on-site technical support teamo Worked with our dealer network on customer support/service issuesContract Managemento Philips/Lifeline Support Contact o Point person for Philips/Lifeline to disseminate technical updates, bulletins and any other technical related issues to dealers and HTS staff.Technical Sales Supporto Worked with sales staff to assist with quoting/site configuration tool development o Disseminated to internal staff technical updates, bulletins and any other technical related issues from Philips/Lifeline.

Install emergency call and security systems nationwide, working in health care locations specializing in assisted living. Job responsibilities included: installing hardware for system and delayed egress magnetic locks; creating and initializing database; interfacing with fire and phone systems; and system testing. In service training for staff: As a senior installer, was responsible for training new staff members.Phone technical support: When not on site, responsible to help other installers as well as customers with trouble shooting systems problems.

Department Manager- Millwork, Floor Covering duties included: scheduling of orders including cabinets; order inventory for restocking; schedule department employees; manage employees including disciplining, training and personnel issues; schedule training with vendors; and assuring satisfaction of customers.Commercial Contractor Sales Representative duties included: coordinating with contractors for large orders; market the contractor sales program to potential customers: frequent visits to construction sites for sales/customer support verification and satisfaction.Assistant Department Manger – Hardware: assisted department manager with his duties and fill in with he wasn’t available.Full Time Team Member – various positions that including stocking of material, assisting customers.

Associate Of Science - As, Computer Science

College Courses, Emphasis In Mathematics