David Porter Email & Phone Number

Bethlehem, Pa, Us

United States

Bethlehem, Pa

• As General Manager, led store to a #3 ranking out of all US stores for customer conversion to sales. While GM of Staples as noted in Las Vegas US store meeting 2012, while maintaining an 81% customer conversion for 2011-2013.• Increased Year Over Year sales in Copy and Print department for 4 consecutive years 2009-2013• Selected by District Manager to deliver best practices to other area stores regarding sales techniques and methods for managing to sales goals• Recruited by District Manager and Regional Vice President to coach best practices in leveraging low margin product sales to drive high profit add-ons• Innovated new local marketing efforts with appearances on WFMZ morning news broadcast introducing and demonstrating hot Staples tech for the holiday seasons of 2010-2011• Responsible for all store hires, from recruiting to interviewing, hiring, on-boarding and training • Continuous improvement through training and coaching, yielded an increased customer service score for consecutive years• Cash office responsibilities- reconciling day’s cash and checks and preparing deposits• Increased store morale and associate satisfaction scores for consecutive testing periods• Yacobian Group CIMS software use and training on customer traffic patterns and interaction

• Developed and retained store’s most valuable customers by leveraging in-store “pass-bys”, phone calls to present new promotions and email communications to customers identified through use of store rewards customer database• Coaching and training of associates in customer service, sales, and technical knowledge. With special focus on sales of services and increasing margins through “up-sales” and “post-sale” items • Achieved store profitability despite lower customer traffic resulting from new Staples openings in the area. • Trained district sales managers and general managers in technical department procedures at request of District Manager

• Recruited to open Polo Ralph Lauren Factory Store in Hershey, Pennsylvania as Operations Manager• Streamlined/Optimized store inventory and stocking procedures

• “Hands-on“ floor management of staff and direction of customer traffic flow, always available for customer service problem solving and sales help • Took personal interest in grooming staff members for promotion and career advancement into management roles• Reduced in-store shrink with proper inventory controls including daily inventory walks, weekly zero-balance walks and auditing• Led store through numerous floor remodels, in response to corporate marketing initiatives and sales performance focused designs• Planned and oversaw store merchandising and layout