David Potocki Email & Phone Number

Buffalo, Ny, Us

Buffalo, New York, United States

Buffalo, New York, United States

Develop, implement, and manage Master Test Plans for features, including cross domain features by coordinating testing strategies across teams while identifying potential blockers for testingDocument and organize manual test cases, including special configuration procedures, for easy access across domainsCreate test cases based on feature acceptance criteria and product experience including block box and white box testing consisting of happy path and negative testsEnsure software meets security and privacy needsWrite automated Selenium tests for regression on new and existing features within a Selenium frameworkConduct Root Cause Analysis with developers to refine procedures to ensure qualityParticipate in grooming and planning sessions to refine acceptance criteria, size tickets, and plan upcoming sprints

Amherst, New York, United States

Monitored the quality of the product delivered to customers and making sure customer expectations are met within key deadlinesReported and communicated software defects encountered in software development in both onboarding and new feature developmentAccepted or rejected software updates depending upon the requirements and specificationsQueryed back end and front end data to ensure data integrityETL mapping and data validationManaged crowd testing sessions through organizing sessions as well as developing test charters, collate findings, and submit tickets for any issues discoveredDesigned test scenarios and cases to validate new features and enhancements in the productManaged offshore testing team in absence of normal QA team lead as well as run daily standup meetings in absence of project manager

Amherst, New York, United States

Performed webinars and in person training sessions for colleges and universities across the country utilizing one or more of over 20 different admissions software packagesTransitioned customers from LAN based software to web basedWorked with customers to gather requirements, document and automate processes to the most efficient use of software to increase their productivityTroubleshoot customer issues via webinar, email, or phoneDocumented customer comments and concerns to serve as liaison between customers and developers to ensure the product meets the needs of the userTrained new employees and create documentation of processes for their referenceResearched customer issues from both the user interface, and backend database to provide developers with as much information as possible to reach resolutionTriaged support issues after determining severity Assessed new software features, data integrity, as well as carry out regression testingWrote and updated customer technical documents including help manuals and data dictionaries