* Provide timely resolution to crew member phone calls and emails. * Brief crew members on outstanding assignments as required. * Monitor overnight weather where Flexjet aircraft remain overnight and ensure proper services are arranged. * Monitor Flexjet trips and FBO hours of operation to ensure necessary services are available. * Review post flight information for accuracy. * Work closely with all departments in the operation to facilitate Company mission and assist crew members on rotation. * Other duties as assigned by Supervisor or Manager.

Managed and adjusted planned transportation activities to accommodate unexpected challenges or emergency airdrops. Fostered military transportation safety and efficiency. Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo. Coordinated transport of food and medical supplies for prompt delivery to correct destination. Examined cargo and freight shipments to check goods' condition.

Patrolled grounds to monitor status and safety of premises. Responded to emergency situations quickly and calmly for professional support. Remained calm and alert especially during emergency situations to maintain order and confidence in authority. Identified and reported suspicious activity to prevent security incidents. Led, managed, and performed force protection duties to protect personnel and resources. Monitored personnel access and maintained accurate security records. Operated security console equipment to monitor and control access. Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Responded to customer requests, offering excellent support and tailored recommendations to address needs. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Maintained up-to-date knowledge of product and service changes. Exhibited high energy and professionalism when dealing with clients and staff. Delivered prompt service to prioritize customer needs. Responded proactively and positively to rapid change.

Tasked with the fueling of 17 assigned aircraft here at Castle Aviation. Precise and careful movement of all aircraft either on the ramp or inside of 3 hangers.