•Benchmark client pay to the relevant labor market•Design and implement compensation, time off, and total rewards programs in concert with client leadership requests•Act as a resource for client Human Resource Business Partners during and post plan implementation•Compose and deliver client communication regarding changes in compensation and/or time off structure•Write client job descriptions based upon parameters given and market research•Use a consultative approach, create client recommendations and modeling associated with labor cost impact•Day-to-day client management•Research organizations to better understand labor markets within specific market sectors•Use highly developed communication skills to help present proposals and reports to organizational audiences, including executives and boards of directors

•Coordinate resource time and needs. •Provide training and feedback to team members •Maintaining pension manager database •Develop and monitor annual process calendar •Draft monthly billing summaries •Building client relationships through effective communication

• Analyze, monitor, and evaluate the Support Services workforce by monitoring activities on a real-time basis• Create schedules and provide regular reports to management on workload and workforce• Define both long-term strategies and ever-changing short-term and immediate workforce needs• Handle shift change requests and monitor new hire, holiday, and seasonal shift needs• Provide task management for workforce coordinators on scheduling and shift change request activities• Update and maintain scheduling database• Research, recommend, and implement call center technology and process improvements

• Analyzed and administered benefits to over 180 active psychiatric and medical claims• Met with and discussed individual claims with policy holders, physicians, accountants, attorneys, and investigators in order to make claims decisions• Examined individual and business tax return documents to determine disability payment amounts payable to policy holders• Composed detailed original correspondence upwards of 4 pages in length to involved parties and claimants regarding various claims matters• Expertly deescalated volatile situations with psychiatric and medical claimants via verbal and written communications

• Advised annuity clients about particular annuity products and laws affecting their contracts• Assisted clients and financial representatives with any questions they may have had about in force annuity contracts• Processed customer requests such as allocation changes, fund transfers, and distribution requests on in force annuities• Supplied customers and representatives with requested information regarding in force contracts

• Advised financial representatives on annuity product details• Counseled representatives through the paperwork completion and submission process• Handled escalated calls from dissatisfied representatives which required solving problems quickly and completely• Acted as an intermediary between financial representatives and Insurance companies in order to answer questions and help representatives be successful in maintaining business relationships

• Coached and developed collectors in order to increase productivity and consistently exceed company goals• Responsible for collecting on high risk past due auto loans• Handled escalated calls when customers requested additional information or needed a problem handled immediately• Led staff of 10 in collecting on auto loans between 90-120 days past due.• Arranged for repossession of vehicles when all other avenues of resolution had been exhausted

• Counseled past due auto loan clients out of turning in their vehicles and at the same time making a plan to make the vehicle affordable for them using tools such as extensions, modified payment plans and reworking auto loans• Researched vehicle values using a variety of tools including Kelly Black Book, NADA, and Edmunds guides• Increased the voluntary repossession save rate from 6% to over 30% during my tenure as one of two specialists• Trained a staff of 12 on the voluntary repossession process from start to finish• Interacted with repossession companies and local businesses to locate and repossess abandoned vehicles for all states east of the Mississippi river