David Powers Email & Phone Number

United States

Somerset, Kentucky

• Lead a team responsible for internal IT infrastructure, including phone and data network, server management, and customer support technicians.• Monitored trouble tickets and requests in ServiceNow to ensure SLAs were being met.• Ensure effective end-user support for all IT issues, and act as an escalation point.• Responsible for procurement, installation, and life-cycle maintenance of IT hardware and software.• Coordinated with LifePoint Heath IT&S Financial procurement team on projects.• Coordinated with vendors for IT projects and system upgrades.• Managed and successfully completed multiple projects.• Reduced the footprint of leased printers throughout the facility to reduce costs.• Served as the facility’s Local Security Coordinator by provisioning and de-provisioning staff user accounts for network access and hospital systems.• Performed migration of some on-premises SharePoint sites to O365 SharePoint Online.

Somerset, Kentucky

• Provided server support for forty-plus physical and virtual servers running Windows Server 2003 and 2008.• Managed the backups of all the servers using Backup Exec 2012.• Provided day-to-day and after-hours on-call support to hospital staff.• Assisted in supporting hospital-wide applications.• Implemented HP Thin Clients to control Meditech Tracker Boards.• Installed and configured VMware ESXi 5.5 and VCenter server to manage the virtual environment.• Implemented SolarWinds to monitor all servers.• Set up and manage user and group share drives.• Implemented a temporary backup strategy for the Cath Lab system.• Implemented a backup strategy for clinic servers and data that the hospital acquires.• Wrote scripts to assist in installing hospital and clinic applications.• Migrated SharePoint 2003 server to SharePoint 2007 server.• Built SharePoint forms for users to submit incidents and requests to the helpdesk and for requesting the use of loaner equipment.• Build, configure, and deploy VM servers.

Provided application support various applications used by the University of Kentucky Healthcare Pharmacy Services.Acted as a liaison within other areas of the Information Technology Services and with the information systems vendor support.Designed and implemented a batch file to perform the KASPER reporting to the state for the Kentucky Clinic Pharmacy.Monitored the applications for the University of Kentucky Healthcare Pharmacy Services for needed programming updates and changes.Maintained the User Security Database for the Kentucky Clinic Pharmacy.Managed the windows updates on Pharmacy Information System servers.Implemented and tested the Pandora Data system for Drug Diversion for the University of Kentucky Chandler Medical Center.Developed FoxPro and batch scripts to automate the data conversion to the new Pharmacy Information System in the Kentucky Clinic Pharmacy.Created and maintained existing reports to collect data from the Pharmacy Information Systems.Designed labels using Zebra Designer for the University of Kentucky Healthcare Inpatient Pharmacy for downtime situations.Developed multiple batch and VB scripts to automate task for the University of Kentucky Healthcare Pharmacy Services.Migrated BAXA Abacus application from Microsoft SQL Express to Microsoft SQL Server 2008.Implemented the Kentucky Clinic Pharmacy new prescription order entry system.Successfully upgraded the GE QS Fetal Monitoring systemProvided End-User support for University of Kentucky Healthcare staff.Imaged workstations and laptops using Ghost.Installed workstations and laptops in various areas of University of Kentucky Healthcare.Added workstations to the Sunrise Clinical Manager System.Provided support to various Apple Products.Provided support for Microsoft Windows XP and Windows 7 operating systems.

Provided end-user support for PCs, server, software applications and related hardware for 1140 users.Designed and implemented Visual Basic application for daily support functions.Assisted in administering hardware and software for the local and wide area network.Assisted in administering over 300 servers in corporate wide locations.Responsible for monitoring and administering IT Compliance software (Bindview).Assigned user account and granted permissions to shared resources on the network through Active Directory.Provided troubleshooting of network and server issues.Monitored daily backups of vital data on Windows Sever 2003.Installed, configured and updated operating systems and applications including Microsoft Office, Microsoft Windows XP Professional, Windows Server 2003, and VERITAS Backup Exec.Played a role in updating various banking applications.

Bachelor Of Science, Computer Information Systems

Diploma