David Salve Email & Phone Number

Hyderabad, IN

Hyderabad, Telangana, India

• Lead and manage multiple concurrent projects utilizing Agile and Waterfall methodologies, including product development, Transitions, and process improvements.
• Direct cross-functional teams of up to 15 members, including developers, analysts, designers, and QA specialists, ensuring alignment with project objectives and deadlines.
• Implement Agile frameworks (Scrum) to streamline development processes, and accelerating delivery timelines.
• Oversee Waterfall projects, ensuring meticulous planning, detailed requirements gathering, and adherence to predefined project phases.
• Develop and maintain comprehensive project plans, schedules, and budgets, providing regular updates and reports to stakeholders.
• Facilitate daily stand-ups, sprint planning, and retrospectives for Agile projects.

Hyderabad, Telangana, India

Hyderabad, Telangana, India

• Overseen new transitions in F&A vertical and making interventions to improve process & resolve escalations
• Training client on Sutherland tools which are to be implemented in transitioned process
• Conducting due diligence with client, Creating Learning plan, arranging weekly calls to track project progress, Support Ops in interview process
• Conduct new hire training’s, Create/review SOP’s,facilitate new hires with IT requirements before Go-Live
• Intervene in daily operations in case of major escalations and provide RCA to clients
• Intervene in daily operations to conduct quality audits to improve quality and identify process improvements

Hyderabad, Telangana, India

• Managed BAU Operations(PTP – GFR) with a team of 16 members overseeing Invoice processing, Vendor reconciliation, Query resolution, Helpdesk
• Managed end to end lifecycle of all Projects of the program and handled all escalations received across PTP tower
• Created project documents – Business case, Project charter, Project management plan, Project schedule, Budget, resource plan, Risk log, Issue log
• Conducted trainings, created SOPs/user guide’s, Performed data analysis,managed UAT testings,
• Managed all escalations and ensure they are closed within 24hrs timeline. Identified root cause and made sure necessary controls are in place

Hyderabad, Telangana, India

• Ensured 98% POT on assigned vendors and maintained the accounts with zero escalations
• Handled Helpdesk queries and helped the team in auditing 10,000 emails in a span of one week
• Handled AMC role i.e., Invoice processing, query log, Helpdesk, Reconciliations, reporting

Hyderabad Area, India

PTP Helpdesk and reporting

Hyderabad Area, India

Key Responsibilities:☛ Identified and assessed customers’ requirement to achieve satisfaction☛ Answered product, service questions and kept records of customer interactions☛ Provided accurate, valid and complete information by using the right methods / tools☛ Developed sustainable relationships of trust through open and interactive communication☛ Handled.

Cppm, Project Management

PMP

Master Of Business Administration - Mba, Finance

Bachelor Of Commerce - Bcom, Business/Commerce, General