David Prasad Email & Phone Number

Gilroy, Ca, Us

California, 94086, Us

Own and manage the end-to-end product lifecycle of the myIntuitive Customer Portal product, including leading all enhancements, features, marketing, documentation, product messaging, and delivering training for commercial and service teams Lead the GTM strategy for the Customer Portal product, including mapping and defining global users, training Marketing and Customer Service on demos, and heading all customer-facing events such as summits and conferencesManage numerous products within the DaVinci product ecosystem, including all digital products/systems and product upgrades (i.e. Customer Portal)Develop strategic positioning and messaging to reinforce product value to 20,000+ users and target customers, achieving 15+ minute reductions in transaction time with 60% of defective item returns being processed through the portalBuild launch playbooks and roadmaps for new product introductions (NPI) while developing training programs for the Commercial teams, resulting in establishing a 5-year global product roadmap for the Customer Portal product Build and execute marketing programs to drive customer awareness and adoption of Intuitive’s products while defining KPIs, resulting in increasing traffic growth by 30% YoY and defective item returns by 15% on the portal Collaborate closely with Sales Training and Enablement teams to drive success in selling the service value of Intuitive’s surgical products while defining, building, and launching tools that improve sales performanceManage relationships and deliverables between external partners and vendors to ensure all work products are delivered on-time, on-budget, and with maximized profit, resulting in completing all design updates, user stories, and sprint cycles

California, 94086, Us

Developed and marketed new service offerings by collaborating with Product Management, Sales, Clinical Research, Clinical Operations, and Customer Service to deliver various digital products (i.e. Customer Portal and Billing Systems) Managed a $10M+ business system revamp project by leading all components of a multi-tiered service channel, including executing user stories, design, testing, and user training, delivering it on-time and on-budget

California, 94086, Us

Managed the Service Marketing process, focused on supporting all Field Service activities and creating value for all service entitlements by developing surveys to measure customer satisfaction; this resulted in achieving excellent NPS scores

California, 94086, Us

Introduced and sold upgrades (i.e. Sonic Washer) for the DaVinci Robot used for soft tissue surgery to hospitals across the U.S.; this resulted in selling 50+ washers in six months and eliminated the need to manually clean DaVinci instruments Launched, implemented, and grew the Inside Sales team from the ground up in 15 months and achieved $12M+ of quarterly revenue, exceeding the target revenue goal of $5M

Present and market company upgrades to hospital personnel.Analyze opportunities, and implement strategy to achieve business objectives and revenue goals.Prepare written quotes and pricing strategies for new and potential major accounts.Manage existing sales pipeline and prepare forecast reports on a monthly basis.Special Project Successes:Formulate and manage on going call campaign to assigned territory, via cold call, email marketing, and mailers to existing install base.

Maintained excellent relations with customers to ensure all business expectations are met.Prepared quotes, pricing, hardware, software and system configuration verification.Ensured timely implementation of orders and provided delivery confirmation.Augmented prospecting coordination between local area managers.Special Projects:Managed a variety of accounts for computer equipment rentals used for major trade shows, off site meetings and conventions. Supported 3 outside sales reps in my territory and would set up conference calls between customers, outside sales people and myself for extra customer support.

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