David Primrose Email & Phone Number

Sydney, Australia

Sydney, Australia

Sydney Underground.

2010... A crack technical unit who promptly escaped from maximum mediocrity to the heights of the managed services elite. Today, still wanted by the Government and pretty much everyone they survive as technicians of fortune.If you have a problem, if no one else can help, and if you can find them....maybe you can hire The Oxygen IT Team.

While travling and working in Australia I took a 4.5 month contract working on a standard operating system environment (SOE) project with Railcorp. This entailed getting over 6000 workstations (spread out across New South Wales) upgraded to a standard Windows XP build and working with various apps and in house systems which had been packaged and deployed with SMS. We were also doing a domain migration as part of the project. I began working as a desktop rollout technician, overseeing the… Show more While travling and working in Australia I took a 4.5 month contract working on a standard operating system environment (SOE) project with Railcorp. This entailed getting over 6000 workstations (spread out across New South Wales) upgraded to a standard Windows XP build and working with various apps and in house systems which had been packaged and deployed with SMS. We were also doing a domain migration as part of the project. I began working as a desktop rollout technician, overseeing the depoloyment of the OS in the evenings and seeing to the issues on the floor in the mornings. I then progressed to establishing and leading the service desk team who specilised in supporting the technicians and end users on the phone and through email. We used SMS and Dameware remote desktop software at the service desk to enable us to resolved most of the 2nd line issues at the time of the call. We also logged calls, coordinated the technicians on site, monitored job queues and SLA’s and escalated issues when nessercery.A summery of my role at RailCorp:• Lead the service desk team in providing 1st line and remote 2nd line support with SMS consol remote tools, Dameware and terminal services.• Software deployment through SMS webbased interface.• SMS client installs, diagnostics and repairs.• 2000 to XP software and sytems compatiblitie problem resolution.• Trained groups of staff and indivduals.• Resovled client and server side outlook problems caused by exchange server migration.• Administered user, Exchange and computer accounts with active directory.• Organised objects into occupation units.• Resovled problems cause by domain account migration such as profile setting (local and roaming) & file permmisons.• Logged and managed calls on Quantum helpdesk system.• Took and monitored calls from Cisco call queue system.• Oversaw and troubleshot XP deployments.• Supported Citrix server environments.• Resolved network printer problems. Show less

The majority of my experience and knowledge comes from the six years I spent working as an I.T Technician at St. Martin’s. The job was constantly changing and so was the technology. This gave me a wide range of useful knowledge and experience of all aspects of working with users, computers and network infrastructures. I continue to put the skills I aquired here to good use in future jobs. A summery of my role at St. Martins:• Resolved software problems on Windows NT/95/98/2000/XP… Show more The majority of my experience and knowledge comes from the six years I spent working as an I.T Technician at St. Martin’s. The job was constantly changing and so was the technology. This gave me a wide range of useful knowledge and experience of all aspects of working with users, computers and network infrastructures. I continue to put the skills I aquired here to good use in future jobs. A summery of my role at St. Martins:• Resolved software problems on Windows NT/95/98/2000/XP based systems (including MS Office, Publisher, Project, Vista, the Macromedia suite, Adobe packages & numerous other software) for use of staff & students.• Repaired replaced and upgraded I.T and Media equipment hardware.• Installed/re-installed software on PC’s and servers.• Diagnosed and resolved computer, printer, network & assorted faults while providing 2nd & 3rd line support.• Created, tested and deployed XP ghost images.• Inspected and serviced IT & Media equipment • Kept accurate records on Help Desk and related database systems according to established procedures.• Written small programs to audit network equipment and automate my job.• Provided 1st line helpdesk support via phone, email, and also face to face requests.• Helped students with problems and offered technical assistance.• Demonstrated equipment, software and techniques of use to staff and students.• Admin of Exchange 2003 email accounts.• Trained and mentored new staff.• Set-up & installed new equipment.• Software packaging.• Network cable patching and coms cabinet maintenance.• CISCO switch fault diagnostics.• Active directory management• Lead groups to assist in project work such as mass upgrades.• User account creation and admin• Install, configure, maintain and provide spontaneous support for IT & Media equipment in class rooms and lecture theatres.• Administer NTFS file permissions on SAN.• Administered XP rights through group policies. Show less