David Prince Email & Phone Number

Waterloo, Ontario, Canada

Waterloo, Ontario

This role is accountable for providing outstanding customer service and support by resolving telephone inquiries in an in-bound Customer Care Centre. Responsibilities receiving telephone calls regarding inquiries from customers; assess customer needs and address issues in a timely manner while meeting monitored productivity and quality objectives. Use on-line systems to gather information required and resolve issues; track, monitor and resolve customer requests and provide superior customer… Show more This role is accountable for providing outstanding customer service and support by resolving telephone inquiries in an in-bound Customer Care Centre. Responsibilities receiving telephone calls regarding inquiries from customers; assess customer needs and address issues in a timely manner while meeting monitored productivity and quality objectives. Use on-line systems to gather information required and resolve issues; track, monitor and resolve customer requests and provide superior customer service by being proactive in meeting customer needs. Identify potential Sales opportunities and effectively promote Sun Life products and services to ensure the customer is aware of all of the retirement solutions available to them. As of September 30, 2015, my personal total new Sales revenue and Retained Assets was over $6 million. Show less

Waterloo, Ontario

Responsibilities include project managing large case implementations and amendments with complex client requirements and managing the cross functional tasks from all areas, and identifying and negotiating timelines and requirements directly with clients. Working with processes that are new and the potential impacts are not defined; system set-up and ensuring quality and productivity targets are met; analyzing business requirements and working with Underwriting Consultants to ensure the account… Show more Responsibilities include project managing large case implementations and amendments with complex client requirements and managing the cross functional tasks from all areas, and identifying and negotiating timelines and requirements directly with clients. Working with processes that are new and the potential impacts are not defined; system set-up and ensuring quality and productivity targets are met; analyzing business requirements and working with Underwriting Consultants to ensure the account structure and client set up meet the client’s needs; negotiate, develop and implement process improvements in order to meet client expectations; as well as providing expertise, support and solutions to staff. Show less

Waterloo

Responsibilities included the accurate assessment and input of complex extended health care data into claims payment system; application of contract provisions and administrative practices to determine eligibility of claims submitted; accurately analyze and adjudicate claims through research and investigation of all health documentation submitted; and ensuring efficient and accurate decisions are made while meeting the service, quality and quantity standards set by management.

Bachelor Of Arts (B.A.), Social Development Studies, Certificate In General Social Work

Certificate Of General Social Work