Property Development and Lettings

Project managing the re-development of 2 houses including managing suppliers, the team on site and the overall plan.

Head of department delivering support services 24 * 5.5 days to clients across 30+ countries. Management of Service-Desk contact centres in New York, London and Hong Kong.

Head of department managing teams responsible for all client service teams across the InvestmentManager division. Part of divisional Management Committee overseeing the business line, managing P&L, budgeting, strategy and KPI reporting to executive level. Management of teams delivering services for: Service Desk • Delivering support services to institutional clients globally. • Management of team workloads, incidents, SLAs and client escalations. Consultancy Services• Delivery and management of all projects from implementations through to any ongoing client requirements. Account Management• Direct Client Relationship Management of several enterprise client accounts.• Ensuring customer retention, satisfaction and revenue generation. • Contract and commercial management.(formerly Odyssey Financial Technologies and CAfIT Ltd both via acquisitions)

• Building and Managing the QA team from the ground up.• Designing and managing test strategy, plans and execution. • Management of the team and future planning.