Hospitality Manager
Current• Managing and supporting all aspects of the operation including front office, bell services, room service, housekeeping, gift shop, and food and beverage. Maintained guest and associate satisfaction. Leading the team in development and implementation of property-wide strategies. Worked with associates to carry out guest arrival, departure procedures, and the operational needs. Coordinated labor schedule and leading shifts in all departments of the property and across discipline areas… Show more • Managing and supporting all aspects of the operation including front office, bell services, room service, housekeeping, gift shop, and food and beverage. Maintained guest and associate satisfaction. Leading the team in development and implementation of property-wide strategies. Worked with associates to carry out guest arrival, departure procedures, and the operational needs. Coordinated labor schedule and leading shifts in all departments of the property and across discipline areas depending on property need. Completed guest room inspections and provided feedback to all employees. Controlled compliance with brand standards and assured legal obligations were adhered to. Controlled rates to maximize revenue and raise ADR and occupancy. Handled all aspects of EOM reporting, ordering of all supplies, and managing budgets and coding for each department. Worked directly with revenue management to adjust rates to maximize our revenue and occupancy on a weekly basis. Handled all aspects of AR and invoicing for the property. Strived to continually improve guest and associate satisfaction and maximize the financial performance of the property. Show less
