Provided front line colleagues with Guidance to enable regulatory compliant processes. Provided oversight and advice in respect of activities across Retail & Business Banking channels ensuring positive customer outcomes and regulatory compliance.Delivered the amalgamation and simplification of Customer Engagement Guidance Standards across the Branch Network and Customer Contact areas.

Provided advice on regulatory and conduct policy and control standard requirements across Operational area. Oversight of the end to end customer journey across area ensuring positive customer outcomes and regulatory complianceDelivered a Control Standard gap analysis for the Bank’s Operations area as part of a wider project to meet a Prudential Regulation Authority (PRA) requirement around the embedding of a Risk Management Framework within the Bank.

Responsibilities to track, manage and minimise Financial Crime/Fraud risk losses in accordance with business appetite. Ensured process maps were in place to support and evidence robust controls. Responsible for the completion of Risk and Control Self Assessments (RCSA in AML and Mortgage Fraud), ensuring process flows were mapped to the required level and that all components of the RCSA lifecycle were completed within agreed timescales.Covered AML Teams with responsibilities for PEPs… Show more Responsibilities to track, manage and minimise Financial Crime/Fraud risk losses in accordance with business appetite. Ensured process maps were in place to support and evidence robust controls. Responsible for the completion of Risk and Control Self Assessments (RCSA in AML and Mortgage Fraud), ensuring process flows were mapped to the required level and that all components of the RCSA lifecycle were completed within agreed timescales.Covered AML Teams with responsibilities for PEPs, SIP's, RCA's SAR's and Requests for Information. Show less

Supported the Regional Director as part of the Senior Management Team in the management and delivery of key controls and operational risk management to evidence an effective control environment. This included responsibility for individual and unit level controls as well as operational and regulatory risk requirements. Included areas such as KYC, lending criteria adherence, and security. Covered a Team of 79 Relationship Managers, Business Managers and Business Specialists.

Responsible for the delivery of key people metrics, including turnover, absence and performance management for 600+ staff working in Retail and Private Banking channels in the Manchester and Cheshire Region.

Provided a professional, independent and objective investigation service to stakeholders.Conducted in-depth investigations ensuring all facts established and validated through a robust process of intelligence gathering, file/documentation review and staff interviews, regularly applying personal judgement and intuitive abilities to uncover issues and risks. Production of reliable reports that identified the relevant key issues and made sound judgements and conclusions relating to those… Show more Provided a professional, independent and objective investigation service to stakeholders.Conducted in-depth investigations ensuring all facts established and validated through a robust process of intelligence gathering, file/documentation review and staff interviews, regularly applying personal judgement and intuitive abilities to uncover issues and risks. Production of reliable reports that identified the relevant key issues and made sound judgements and conclusions relating to those issues. Covered Retail Banking Network, Business Banking and Contact Centres. Employment Tribunal and Crown Court experience.Achievements • Two recognition awards in 2011 re instigation of changes in Bank policy per my recommendations.• Nominee, RBS Finance 1st Risk Matters Awards Nov 2006 .• Winner, RBS Finance 1st Risk matters Awards Nov 2005. Uncovered a Fraud Ring saving the Bank £200k. Part of an Investigation Team that prevented a loss of circa £1m due to Fraud. Featured in RBS’s in house Bank magazine as ‘Super Sleuth’ Show less

Provided a professional, independent and objective investigation service to stakeholders. One of 4 credit based Investigators covering UK.

Responsible for improving credit standards within the Bank, the promotion of credit awareness and compliance. Covered, Business, Private and Branch Banking channels.

Underwriter for SME and Private Banking propositions. Delivered sound commercial judgements on viability of propositions.

Review of lending and credit compliance within Business and Private Manager portfolio's. Identification of early risk indicators on relationship managed accounts with strategies left in place to provide framework to mitigate risk going forward.

Relationship Manager for SME connections.

Relationship Manager for portfolio of High Net Worth customers.

Managing day to day relationship with Corporate Clients. Analysis of Financial Accounts £1m + turnover and preparation of lending submissions for Corporate Director.