Facility management

• Successful management of the transition from Virgin Active to Nuffield Health following club acquisition • Re-positioned the business inline with Nuffield's business plan • Lead the implementation of new policies, processes and procedures• Improved Health and Safety Standards in line with CQC (Care Quality Commission) standards • In-bedded new company visions and values in an existing workforce and through the recruitment process for new staff• Responsible for all aspects of the health club financials and facilities • Delivered energy reduction action plans whist improving the customer experience • Successfully managed the re-branding of the health club • Locally managed the instillation of a new IT hardware fit out

• Overseeing and managing all aspects of the health club financials and facilities • Monitoring, reporting and maintaining the performance of all SLAs through strong partner relationships• Maintaining building and facilities to the highest standards through management of maintenance teams, operations and cleaning contracts.• Managing cost & allocating budget to different departments for the club to meet business KPIs• Managing business targets and cost effectiveness• Ensuring strict adherence to all aspects of Health & Safety and adherence of third party providers• Responding to emergency situations or other urgent issues involving the facility• Managing recruitment and on-going training of teams ranging from 35-150 with direct reports ranging from 5-12 Heads of Department• Meeting and exceeding member’s expectations through the creation and maintenance of a welcoming, safe and comfortable environment• Meeting and exceeding member’s expectations through the creation and maintenance of a welcoming, safe and comfortable environment

• Managing Health & Safety compliance of 23 health clubs in the Midlands and South West region• Training and coaching General Managers in legal and operational safety• Auditing centre’s performance against company’s targets and regulations• Creating action plans detailing level of risk with timescales • Monitoring and reporting regularly on risk management for the region• Investigating and reporting on serious incidents including deaths

• Leading joint venture project to open new built facilities for local council and Bromley MyTime• Overseeing implementation of new processes of shared facilities of the £5.2m new building• Monitoring procurement and delivery of the services/equipment• Managing and monitoring performance of contractors and delivery as per SLAs• Overseeing all recruitment and training of 20 new staff• Managing expenditure and ensuring the project was delivered within budget and deadlines• Management of new the center and dual use facility in Charles Darwin School

• Leading benchmark assessment and accreditation (ISO 18001 for Health and Safety, ISO 14001 for environmental control and Quest - Quality management accreditation)• Sitting as a representative of the region for Health & Safety on the board meetings of the newly established trust , NEBOSH qualified • Ensuring that facilities meet government regulations and as well as health and safety standards• Managing and monitoring, cleaning standards, service standards through in house teams and contractors alike