Cybersecurity Engineer on the Security Operations Center at the Commonwealth of Kentucky - Commonwealth Office of Technology - office of the CISO

• Manage SOC event response for multiple clients in an MSSP environment• Research and respond in real-time to positively identified threat actions on behalf of clients.• Endpoint Detection, Investigation, Incident Response, and Remediation through Security Operations Center.• Security Information and Event Management (SEIM) configuration and tuning• Customer Support and relationship management• Vulnerability management• Risk Management consultation for client organizations• Consult with client organizations on NIST SP 800 compliant policy development, documentation, and implementation.• Development of in-house support workflows for client support efficiency.• Cybersecurity End-User training development

Supervise after-hours support desk team and act as primary escalation and triage point for service tickets of particular difficulty for support analysts on team.

Help customers find and purchase the right vehicle that fits their needs and budget.

Was responsible for evaluating the needs of my customers and helping them find the vehicle that not only meets those needs but exceeds their expectations of quality and value. Present the vehicle and explain the features and benefits as they apply to the needs and expectations of the customer. Work between the customer and the sales management team to broker a sale that is beneficial to all parties. Prepare all needed paperwork for finance manager to ensure proper deal billing. After sale, responsible to ensure customer satisfaction through followup and training. Internal sales calling former and present customers who are nearing end of contract on purchase or lease and invite them in to upgrade vehicles. Maintained above average Customer Satisfaction Interview levels across over 150 sales in 1 year earning an extra CSI bonus each month.

Attend sales appointments at customer homes. Bid projects for various home improvement lines including roofing, siding, doors, windows, and HVAC. Upon acceptance of bid, worked with customer to get all needed paperwork ready for job description and scope, permit application, work order submision, product selection, and billing. After sale responsibilities include communication with customer on timelines of work to be done, additional requirements and projects that arrise during construction/installation, resolution of customer concerns of project completedness and satisfaction.

• Managed project of new store setup from ground up to 4 months operation on time and under budget with all sales projections and targets exceeded.• Managed store payroll of $500K, Inventory/year of $3.5 M, and facilities of $15 M, with year over year sales growth of 6% while reducing loss to company by more than 1%.• Created/lead outside sales team to increase annual wholesale sales from $300K to $990K in one year.• New wholesale account setup and maintenance highest in region.• In charge of new employee training and orientation; mentored new store managers for first couple of months.• Assisted customers in both English and Spanish.• Lead in the restoration and rejuvenation of a systematically failing store and restored over $35K in merchandise. Tracked employee sales performance and developed plans for improvement.

I was in charge of organizing my local geographic area known as a Ward consisting of over 80 families into 6 operational districts which break down into smaller work groups of up to 5 families in a limited subdivision. This hierarchy was used to organize emergency communication efforts in situations where normal communication methods are not available due to adverse weather or natural disaster. I helped encourage volunteers to obtain their Amature Radio licensure and participate in weekly preparedness communications nets via Amature Radio. Further I organized between the district leaders and the leaders of each individual work group and then between the workgroup leader to the individual families included in their workgroup, a means of communication via FRS radio transceivers. I provided training for district leaders and work group leaders on how to involve other members of their neighborhood in communication exercises and the order of hierarchy for communication escalation. I also acted as a point of contact between my local ward and a greater organization of local wards know as a Stake which then reported to regional leaders.

-Managed maintenance inventory in two large warehouses with 5000+ different items at >95% accuracy.-Increased storage capacity in warehouses by 25% through innovative space utilization and product tracking.-Supported data migration between two dissimilar software databases for logistics, inventory, and work order control/tracking on time and under budget. Continued after deployment as end-user consultant for further development of database management software for inventory control/tracking.-Maintained eligibility for required TS/SCI SSBI Clearance with CI Poligraph

-Assisted Store Manager in operations management of a retail store.-Managed inventory for accuracy and organization.