David Queen Email & Phone Number

Manchester, Gb

London, Uk, Gb

London, Uk, Gb

London, Uk, Gb

London, Uk, Gb

London, Uk, Gb

London, Uk, Gb

London, England, Gb

Dublin 2, Ie

Senior Business Analyst- Divestment Programme- UK BankSenior Business Analyst within the Commercial and Contracts team for a Major Divestment Programme. During this role I have been responsible for the creation of contract documents and supporting commercial negotiations for a Major UK High Street Bank as it undertakes a large scale divestment. - Lead the documentation of the client’s incident management approach for the Long Term Service Agreement between the client bank and divested bank, creating an incident management schedule and supporting contract documents for IT, Payments, ATM Operations, Credit Card Operations and Business Services (print and mail). Successfully achieved buy-in from senior stakeholders within the relevant client business areas and sign off from the divested bank’s operational and legal teams.- Supported commercial negotiations with the Chief Information Officer of the divested bank for the provision of an IT platform and infrastructure services, developing a good understanding of the client bank’s IT services in the process. - Working with senior stakeholders both within the client and divested banks, as well as to strict regulatory deadlines has meant I have been required to work at a fast pace while delivering high quality work to ensure successful delivery and meet deadlines for the IPO of the divested bank.

Dublin 2, Ie

Control Environment Business Analyst- FATCA Programme- UK Bank- Supported the Control Environment PM to implement a Control Environment Framework within the client organisation. This included embedding FATCA into existing policy and oversight & assurance frameworks as well as input into design deliverables.- Identified a policy and governance structure within which FATCA could be embedded and worked with policy owners to amend existing policy and develop the minimum standards for which the client will operate to in order to be compliant.- Engaged with accountable executives (Director level and above) across the group to educate them regarding their role in attesting to FATCA compliance.- Developed and agreed a BAU RACI for FATCA, which defined the accountabilities and responsibilities for BAU owners of FATCA. Engaged various areas of the business to embed their FATCA responsibilities into their business as usual activities.- Lead the development of an oversight and monitoring framework for the client which provided assurance to the Group Authorised Officer for FATCA that the client organisation was compliant with legislation and identified any risks or issues to FATCA compliance.- Responsible for the identification and classification activity for circa. 400 Legal Entities across the bank, assisting with the development of a Legal Entity Classification decision tree and providing SME support during the Legal Entity classification process.- Worked with the wider programme design team within the FATCA programme to provide a process catalogue, Target Operating Model content and control environment specific requirements for controls, Legal Entity and Product classification.

Dublin 2, Ie

Test Environment Analyst- Payments Services Directive- UK Bank Supported the Environment Support Manager to ensure all environments are delivered and supported and incidents are correctly logged and reported on in a timely and accurate way.- Supported the mobilisation of the Environments Support and Service desk- Assisted the Environment Support Manager develop deliverables, tools and processes for the Environments Support and Service desk- Respond to new test environment incidents within agreed SLA and co-ordinated the resolution of incidents with System SME’s and other support teams ensuring the incident log is updated within the agreed frequency- Monitored environments and proactively report on environment availability- Co-ordinated any planned environment outages with System SME’s and environment users and managed communications with environment users before, during and after planned outages

London, Gb

Provided commercial project support to the Olympic Security Directorate in delivery of security for the 2012 Olympics. Held a coordinating role with the "2012 Cross Programme Procurement Group", which coordinated procurement across the Olympic organisations. Ultimately my work lead to the creation of a permanent supply chain management team within the Government Olympic Executive to manage procurement risks to the Olympic Games.

London, Gb

Business Improvement Analyst- Projects included analysing the integration of the Capability Maturity Model Integration process within the Advanced Technology Center, as well as the use of RFID technology in identifying equipment for asset audits.

Bsc, Hon) Business Administration

Education record