David Querido Email & Phone Number

Plano, TX, US

Huntersville, North Carolina, United States

• Provided comprehensive training and guidance to new recruits in the Problem Solving department, overseeing a team of 20 associates.
• Demonstrated exceptional communication skills and unwavering patience while efficiently resolving issues related to damaged and incomplete packages, managing a daily volume of up to 3,000Implemented a new.

Portland, Oregon, United States

• Directed operations for member Empanelment Website, ensured choices that members elected online, and reconciled with their medical records in EHR.
• Supported the Regional Telephonic Support team after hours using problem solving and prioritization to ensure all computer systems were running properly and escalated all outages.
• Oversaw Monthly software maintenance of phones, internet and computer systems by coordinating with teams across 5 states and 3 time zones to ensure updates were performed quickly, efficiently and simultaneously to.
• Successfully transitioned all locations to employ Verizon Voice Over IP phone systems, mirroring the setup utilized in the contact center, this initiative ensured a consistent and seamless experience for staff, whether.

Las Vegas, Nevada, United States

• Generated daily Win/Loss Reports using the E-Table database to ensure all gaming regulations were followed consistently with clear communication to Casino Management.
• Managed 60-125 employees by supervising daily operations, scheduling shifts, and holding weekly staff meetings with strong leadership skills and empathy to ensure the team was motivated and supported.
• Oversaw customer logistics including travel arrangements such as transportation, lodgings and entertainment using attention to detail and organization to ensure a smooth customer experience.
• Consistently improved customer and employee satisfaction scores and revenue which led to being Voted Supervisor of The Year by the Las Vegas Chamber of Commerce 2011.