Currently leading the evolution of our contact center technology strategy to deliver on enterprise goals for digital transformation and customer, and employee experience. - Led the definition and execution of a new strategic direction for our contact center core IT platforms moving to SAAS and leveraging best in class product offerings - Leading the ongoing drive to reduce waste in our IT platforms through consolidation, simplification and transformation – building on multi million $ year on year savings already achieved

Led the build out of a global test organization supporting our Arity product base and the delivery of high value test practices which increased test coverage by 80%, reduced time to deploy through CICD by 55% and standardized testing frameworks.

Led the delivery of enterprise testing for our Voice, Mobile and Connected Consumer Services achieving using top quartile testing practices. - Led the definition and execution of our Enterprise Mobile Testing strategy as we evolved our business becoming ever more mobile and agile focused with a laser focus on automation and onboarding vended tools as part of building a very lean but extremely efficient organisation.

Defined and set vision, strategic direction and culture for my organisations across infrastructure: - Designed and built out optimised voice application development center and support organisations focused on rearchitecting to a much simplified, scalable and agile platform - Led robust vendor management focused on transparency and time critical dialog to vendor performance and creating critical data points for vendor competitive tension - Led critical change of core processes to enable well planned delivery of high quality solutions including creating ITIL focus in conjunction with SDLC software development to achieve the desired quality in a highly repeatable fashion. - Drove remediation of extensive audit gaps to guarantee compliance with PCI, SOX and internal audits across my infrastructure stack - Achieved year on year savings targets through simplification and automation while managing a combined $75m budget

Senior Team Leader building out a 23 strong software development team coding solutions to a wide and varied range of insurance needs focused primarily within our mainframe batch and online systems in an agile manner.

Design, development and support of various mainframe batch and online legacy systems.

Senior software developer working across the company's range of product suites including the transformation away from mainframe.

Software Developer on the companys Autodeal suite in the Financial Exchange and Money Markets sector.

Software Developer in the financial sector responsible for the Wages and Personnel Modules of the company’s Integra Suite of Packages.