Contracted by USAAICG & Database teams.

Defense Health Agency - GSC (Public Trust) Serve as the primary point of contact for end users, providing technical support across a diverse range of issues within the desktop computing environment.Diagnose, repair, and maintain PC hardware and equipment, ensuring optimal workstation performance for end users.Perform software installations, system upgrades, and patch updates to improve system security and functionality.Troubleshoot and resolve technical issues related to system crashes, network connectivity, and application errors using various tools and techniques.Collaborate with other IT teams to escalate complex technical issues and ensure a cohesive approach to IT support within the organization.Managed user account creation, modification, and deactivation through Active Directory, ensuring compliance with security and access management policies.Assisted with role-based access control (RBAC) configurations and group policy enforcement for various departments.