David R. Email & Phone Number

• Provide network Infrastructure with LAN, WAN, voice and remote solutions. • Install, test and maintain hardware and software including router, switches and firewalls. Use spectrum to monitor LAN/WAN systems, routers servers and storage.• Create and submit VPN reports, and top talker reports.• Provide EIGRP and OSPF troubleshooting.

• Provide technical assistance over the telephone and in person relating to computer, software and hardware issues.• Use remote tools such as remote desktop, VMware and terminal server to assist end users.• Modify, and repair computer hardware/software and run diagnostics to resolve technical issues.• Solving thin client issues with LAN, WAN and VMware.• Manage ticket creation, escalate and follow-up of all assigned reported incidents.• Troubleshoot and resolve teleworker… Show more • Provide technical assistance over the telephone and in person relating to computer, software and hardware issues.• Use remote tools such as remote desktop, VMware and terminal server to assist end users.• Modify, and repair computer hardware/software and run diagnostics to resolve technical issues.• Solving thin client issues with LAN, WAN and VMware.• Manage ticket creation, escalate and follow-up of all assigned reported incidents.• Troubleshoot and resolve teleworker VPN issues. Show less

Tiscom, Uscg

• Monitor WAN connectivity for office buildings and LAN, VSAT connectivity.• Performing EIGRP, OSPF and RIP ver 2 routing protocols on routers.• Track, analyze and report on CG WAN statistics such as bandwidth utilization, error messages, packet drops as well as equipment and circuit outages. • Create, update and close network trouble tickets; including outage notification forms. • Configure, troubleshoot, and maintain switches, routers, firewalls, TACLANES and cutter… Show more • Monitor WAN connectivity for office buildings and LAN, VSAT connectivity.• Performing EIGRP, OSPF and RIP ver 2 routing protocols on routers.• Track, analyze and report on CG WAN statistics such as bandwidth utilization, error messages, packet drops as well as equipment and circuit outages. • Create, update and close network trouble tickets; including outage notification forms. • Configure, troubleshoot, and maintain switches, routers, firewalls, TACLANES and cutter connectivity satellite equipment. IPS/IDS and ACL and survey router configuration. • Analyze and draft appropriate daily reports on procedures.• Provide support in response to problematic issues with Satellite Connectivity and classified/unclassified routers/circuits, CSU/DSU, smartjack. • Setup, configuration, troubleshooting and general maintenance by utilizing such tools as telnet, ssh, https and putty providing support for both cutter and shore-side switches. Show less

• Adept in installing various Juniper EX Series and Catalyst switches and Cisco Routers including Juniper routers at various locations, including configuration and loading IOS on Cisco routers/switches. • Tracing cat 5/6, fiber cabling in LAN; also identify bad cable including re-wiring cable. Deployment of various complex network nodes and proficient in break/fix network issues.• Monitors diagnose and fix network outages. Configure trunking, VTP on catalyst switches in a vpn… Show more • Adept in installing various Juniper EX Series and Catalyst switches and Cisco Routers including Juniper routers at various locations, including configuration and loading IOS on Cisco routers/switches. • Tracing cat 5/6, fiber cabling in LAN; also identify bad cable including re-wiring cable. Deployment of various complex network nodes and proficient in break/fix network issues.• Monitors diagnose and fix network outages. Configure trunking, VTP on catalyst switches in a vpn environment.• LAN closet troubleshooting with Cisco routers and switches, also identifying, switch, blade server ports for activation. Ensure user’s machines are added to the domain, and port is active at location. • Skilled in troubleshooting VPN and network latency issues, including updating and installing licensed software, from network software share drive. Show less

Bachelor'S Degree, Computer Graphics

Bachelor'S Degree, Fine/Studio Arts, General