David R. Email & Phone Number

London Area, United Kingdom

London Area, United Kingdom

Systems engineer for a global financial services provider. Managing multiple, highly available e-commerce gateways spread across datacenters throughout Europe. Providing round the clock support for both downstream and upstream clients, while working within strictly defined SLAs.Managing physical infrastructure from multiple hardware vendorsMaintaining PCI-DSS and ISO/IEC27001 complianceCountinual development of application performance and reliabilityFull administration of datacenter environments in multiple European countriesManagement and auditing of multiple MFA solutions for multiple platformsLifecycle management and capacity planning for current and future projects

Leading a small team of engineers as part of a large scale infrastructure refreshment for a 4000 user company. Working to complex schedules and tight deadlines, this project was to migrate several thousand user profiles from multiple data repositories to a single, centrally managed cloud platform.• Assessment of profile requirements for Mac and PC users• Designing migration schedules, capacity planning, and scheduling for migration• In depth analysis of Active Directory configuration and security requirements• Configuration and design of cloud storage platform, using Nasuni as a platform• Deduplication and archiving of legacy data• Working closely with business departments in order to ensure seamless transition

Responsible for designing & delivering IT infrastructure solutions on time & budget. Field based with roughly a 50/50 split between home working and customer site. Working closely with Project Manag-ers to successfully deliver concurrent project portfolios for GCI customers. Key responsibilities in this role are:• Working closely with Presales, Sales, Project Management & Operations with responsibility for the detailed design of complex customer solutions for new and existing customers.• Accountable for the effective deployment of infrastructure solutions• Build relationships with key project stakeholders & other technical resources• Production of high and low level design documentation for project deployment• Implementation of complex design plans to client specification

Senior Project Engineer on short term contract, handling complex project backlog for PMO. Signifi-cant exposure to Meraki next-gen firewalls and wireless devices, multi-site Active Directory networks, (including cloud and Azure AD) Datto backup technologies, Office 365, and large scale VMWare in-stallations. Project of note during this time include:• Full estate upgrade for 500 user multi-site property management company. Migrating from obsolete VMWare infrastructure and Windows 2003/2008 servers to brand new hardware, ESX6.5, and Windows Server 2016.• Deployment of wireless solution to large scale sites for property developers• Physical office and warehouse relocation for motor parts supplier. This involved every aspect of the move, from initial site scoping, fabric installation, and logistics planning to minimise downtime. • GDPR planning and implementation for a group of insurance providers. Implementation of document management solution to ensure compliance.

Infrastructure Engineer on short term contract. Primarily responsible for administering a large Mi-crosoft Azure estate, managing resources and provisioning new applications. Responsible for the cre-ation of a fully redundant platform for a new corporate website, integrating Azure AD with Linux based webserver and Drupal resources. Responsible for integration of legacy onsite technologies into a new cloud-based Azure environment. Was responsible for the following project elements:• Creation of new Azure subscriptions and directories• Provisioning of Azure virtual machines, web apps, and resources• Provisioning of security groups and networks, access control lists and policies• Creation of Azure AD users and groups• Migration of existing data to Azure platform• Migration of email data, shared mailboxes, and security groups to Office 365• Synchronisation of on-prem and cloud resources• Security monitoring and access control• Scripting of updates using Powershell

Project delivery engineer for a managed services company in central London. Working collaboratively with teams across the business to provide a fully-managed service for customers. Managing multiple simultaneous projects and their implementation, adhering to agreed technical plans. Supporting pre-sales capability: assisting in scoping and costing solutions for clients as and when required. Ensuring that all project activity is carried out in a timely, professional manner and in line with the Company's best practices and set standards.This role focused heavily around cloud services and Office 365. Designing and implementing migrations from on-premises to cloud, using 3rd party cloud hosts and Office 365 / Azure. Significant expo-sure to cross-forest migrations and domain consolidation. A large project during this time was upgrading the client Firewall estate, migrating from Juniper SSG and GT models to new SRX devices.

Senior support specialist for a leading supplier of IT managed services. Working with small, medium and large businesses throughout the UK, Europe and rest of the world, providing solutions that help our clients to improve their performance and productivity while reducing costs so increasing their overall profitability.Day to day support of the client infrastructure, resolving issues to tight SLA’s. Responsible for regular patching and security updates, with Infrastructure Moves and Changes where required. Providing a primary point of contact for clients to discuss technical issues, and providing expert advice and guid-ance in order to ensure a suitable production environment depending on client requirements. Manag-ing a team of site engineers to provide onsite ‘remote hands’ to resolve hardware issues or physical moves. I have also been very proactive in transferring skills between teams, allowing those teams to increase their knowledge and confidence in order to accomplish complex support tasks.Since this position has proved to be less challenging that my previous jobs, I expanded my role to include more fulfilling tasks. I became involved in several ad-hoc projects, including managing an ex-ternal consultancy on behalf of a client in order to ensure acceptable product delivery. I performed the role of Solution Architect in order to deliver a project that our Professional Services department were unable to service. This project consisted of a migration from Windows 2003 and XP workstations to a fully co-located Citrix environment, (using VMware and HPSAN infrastructure) for 600 staff spread across 20 locations. In spite of significant challenges involving both the scope of the project and changes in customer requirements, I am happy to say that the project in question completed suc-cessfully.

Project manager and technical lead for new and existing client networks. Responsible for planning and implementing new technologies and maintaining all aspects of client infrastructure. Day to day duties build on my previous roles to include:• Virtualisation and disaster mitigation projects based on HP hardware and VMWare• Data security, retention and deletion policy management to comply with local and international regulations• Global WAN capacity planning for international client networks• Building client business relations in order to ensure efficient, cost-effective and future-resistant solutions.Three projects during this time deserve special mention. The first was a multinational VPN solution for a renewable energy company. This involved designing a 12-site Active Directory domain, deploying Domain Controllers, mail servers and Cisco ASA firewalls at appropriate sites, then planning and mi-grating user data. This was all managed centrally from London and utilised 3rd party contractors for remote locations. The second was a highly available infrastructure and media library for a London based advertising company. Designed as a replacement for their existing outdated infrastructure, the whole environ-ment was migrated to VMWare servers hosted on HP and EMC hardware, resulting in a high redun-dancy Server 2008 based domain with a total of 40 Terabytes of online storage with full backup capa-bility. The third project involved a merger between two separate companies, one based in London, the oth-er in Mumbai. The project involved assessing and scoping new hardware requirements, configuring and deploying updates for the London site, then managing the migration of the Mumbai office into the London domain. This section involved travelling to Mumbai, training the onsite staff in the new tech-nologies, building appropriate servers and resources, and integrating all existing Mumbai staff into the merged domain,

Installations engineer for a managed service provider. Responsible for planning and project manage-ment of new installations for SME and mid-sized clients. Handling system lifecycle refreshes, technol-ogy upgrades, and replacement of obsolete and end of life systems. • Deployment of network infrastructure using Cisco ASA firewalls and switchgear• Project management and systems documentation using ITIL processes and methodology• New server builds using mainly Dell hardware, Windows Server 2008 and Exchange 2007• Local and remote user management, configuration of site-to-site and roaming VPNs• New business take-on, integrating clients legacy systems with new equipment

Lead responsibility for the development, maintenance and support of Girlguiding UK’s hardware and network infrastructure. To thereby ensure that the IT environment has sufficient robustness and ca-pacity to fully support the current and anticipated systems needed by staff, volunteers and members to satisfy business and operational needs.• Maintenance of internal network fabric using Cisco switchgear. Responsible for design of in-ternal VLAN architecture and physical cabling• Design and maintenance of VPN network to 12 sites across the UK using Watchguard and Cisco PIX equipment.• Responsible for Citrix installation supporting 750 volunteer users with authentication using Cit-rix Secure Gateway and RSA token authentication.• Top level authority for all world-facing services, including all Girlguiding websites and online shop. Responsible for DPA data security and PCI-DSS compliance• Administration of internal and world-facing DNS, Active Directory user administration using multi-domain schema, maintenance and monitoring of all internal file, mail, and SQL systems including redundancy and capacity planning• Senior Lead/PM for major virtualisation project, migrating 60 physical servers into a single VMWare ESX environment running on HP BladeCenter hardware• Chief point of contact for ISP and telco issues, involving liasing with external providers for new provision and service issues. Responsible for ensuring vendor compliance with SLAs and perfomance metrics Line Manager to the IT Technical Support team, ensuring that they deliver a high quality output and exemplary service to their customers, and work to meet both their personal objectives and the overall objectives of the team. Demonstrating a professional, organised and methodical approach, ensuring that similar qualities are also consistently displayed by the entire team in the performance of their du-ties.

Delivering secure, high-performance solutions to a wide variety of customers in both the public and private sector. Supporting a variety of SMEs on an ad-hoc and contractual basis.

Top-level authority for 1250 user PC/Macintosh WAN. • Responsible for day-to-day running of corporate network. Reporting to the board on a month-ly basis in order to keep them informed and to receive feedback regarding company require-ments• Design and creation of Windows 2000 Active Directory schema. Migration of main offices into this schema from a wide variety of existing infrastructures• Integrating aquired companies into corporate network, involving migration of Lotus and Novell based networks into main domain forest• Design and configuration of network security devices and policies using Juniper Netscreen firewalls and HP switchgear• Controlling software deployment to ensure licensing requirements, designing and implement-ing network topography and security policy, maintaining internal mail and web servers and border routers, supporting local and remote users at desktop level• Creation of Citrix Metaframe solution running over MPLS network for 200 user, multi-site subsidiary• Deploymeny of Blackberry Enterprise solution across multiple subdomains• Replacement of existing phone systems with single, unified internal phone system using Avaya / Index 4000 hardwareManagement of IT personnel; in charge of 10 system administrators and 20 technical engineers spread over several sites. Responsible for performance reviews, personal development plans, salary budgeting, and scheduling cover for absences.