As an Employee Experience Specialist within our Organisational Development Chapter, I contribute to the improvement and development of people initiatives that impact the way in which our organisation operates. I draw on my extensive people skills and experience to contribute to identifying insights which provide solutions to customer needs, especially where it involves people.

I am the dedicated resource aligned to a national Construction portfolio of customers. I am tasked with leading the customer experience for these customers with Telstra and advocating for always getting it right first time so that every interaction we have with the customer is a positive one. I also maintain a high quality of customer data including accurate customer contacts & their organisational details so that all parts of our business can interact confidently with our… Show more I am the dedicated resource aligned to a national Construction portfolio of customers. I am tasked with leading the customer experience for these customers with Telstra and advocating for always getting it right first time so that every interaction we have with the customer is a positive one. I also maintain a high quality of customer data including accurate customer contacts & their organisational details so that all parts of our business can interact confidently with our customers.Key Capabilities:• Responsible for the end-to-end account management of complex customer requests that are not solved by the first-time resolution team. • Create and maintain customer relationships over the phone and via digital interactions.• Establish a deep knowledge of the customer and assist in resolving complex issues in a timely manner.• High level of problem solving skills utilising a customer focussed approach.• Drive NPS/Customer Experience Survey participation and act on customer feedback to improve overall Telstra experience. Show less

Lead the strategy and execution of customer engagement across a Victorian & Tasmanian customer portfolio, aligning with the overall mission & objectives of the Enterprise Operations Group.Adopting the Agile @ Scale framework across Telstra Enterprise for success, I am accountable for the health of our customers. I am the Product Owner within an Agile team which manages E2E complex customer engagement. My team and I are customer facing and responsible for the proactive coverage of… Show more Lead the strategy and execution of customer engagement across a Victorian & Tasmanian customer portfolio, aligning with the overall mission & objectives of the Enterprise Operations Group.Adopting the Agile @ Scale framework across Telstra Enterprise for success, I am accountable for the health of our customers. I am the Product Owner within an Agile team which manages E2E complex customer engagement. My team and I are customer facing and responsible for the proactive coverage of Telstra Enterprise customers.I have been leading an Agile team to resolve complex customer issues which include the overall Telstra experience, billing, technology solutions and sales enablement. I am responsible for driving NPS participation across the customer base & addressing root cause issues that are raised via customer feedback.Key capabilities:• Ability to foster agile ways of thinking to create an environment where our team can do their best work.• Translate strategic direction into Group goals to facilitate the clarification of priorities and the integration into end-to-end planning.• Establishing a High-Performing Team.• Work collaboratively across the organisation with various stakeholders.• Manage senior customer relationships at CxO level.• Maintain close contact with key stakeholders to achieve a proactive relationship and understanding of the customer needs & to ensure we act quickly to resolve outstanding customer issues. Show less

As a Client Executive, I develop the relationships we have built with our clients, supporting them to partner with Telstra to unlock their business and technology challenges. I enjoy growing these relationships and identifying new ways for Telstra to address their strategic needs. I focus on listening to and deeply understanding our customers, combined with a sound understanding of Telstra’s products and services, this allows me to provide potential solutions to our clients.Within… Show more As a Client Executive, I develop the relationships we have built with our clients, supporting them to partner with Telstra to unlock their business and technology challenges. I enjoy growing these relationships and identifying new ways for Telstra to address their strategic needs. I focus on listening to and deeply understanding our customers, combined with a sound understanding of Telstra’s products and services, this allows me to provide potential solutions to our clients.Within Telstra Enterprise, we pride ourselves on creating better ways to empower Businesses to thrive in a connected world. We help our customers to create transformative innovation by optimising IT, securing their business, liberating their workforce and extending their reach across national and international boundaries.Primary focus is to lead the sales and growth of the Tasmanian portfolio of customers, while also providing strategic account management, involving a high level of engagement with executive-level customers, and work to ensure complete customer satisfaction when dealing with Telstra.Key Responsibilities:- Customer Relationship and NPS Accountability- Health Checks & Escalation Management- Account Planning and Coordination- Technology Solutions Scoping Show less

Lead mobility sales, revenue and solutions in tandem with an account team. Provide mobility solutions such as Mobile Device Management, Mobile Business Applications, Machine2Machine services, vehicle and asset tracking and more. Solutions are designed to improve business productivity.Manage and leverage partners, vendors, and supplier capabilities to build compelling solutions and solve customer business challenges.

Reporting to the Regional Manager of Mobility, the Associate Mobility Solution Specialist is accountable for working collaboratively with the aligned sales team, Mobility Solution Specialist, Mobility Sales Representative and their customer to solve business challenges with Telstra mobility solutions. This includes managing mobility customer relationships and leading the mobility recontracting discussions across the assigned portfolio; and when doing so ensuring customers understand all that… Show more Reporting to the Regional Manager of Mobility, the Associate Mobility Solution Specialist is accountable for working collaboratively with the aligned sales team, Mobility Solution Specialist, Mobility Sales Representative and their customer to solve business challenges with Telstra mobility solutions. This includes managing mobility customer relationships and leading the mobility recontracting discussions across the assigned portfolio; and when doing so ensuring customers understand all that Telstra can offer in relation to the mobility product set and promote the potential of what Telstra products can deliver to their business. Contribute to the achievement of the 2020 Mobility Strategy by collaborating with the sales community to drive the growth in mobility.- Growth in mobility sales and revenue- Achievement of customer satisfaction (NSP) target through effective customer relationship management- Uplift in Mobility Sales Representative knowledge and capability via ongoing coaching and thought leadership Show less