David Miles Email & Phone Number

Stratford-Upon-Avon, England, United Kingdom

Alcester

Led Alcester Rugby Club as Head Coach, developing and implementing a strategic playing style that drove the team to achieve its highest league position in club history during the 2021/22 season, followed by a successful promotion in the 2022/23 season. Focused on player development, tactical innovation, and team cohesion to elevate performance and establish a winning culture within the club.

I led a team of 26 staff members across three locations in two countries, dedicated to the configuration, helpdesk support, and training of over 300 clients using four distinct systems. I worked closely with team leaders, providing mentorship and guidance to help them achieve critical objectives, while also managing team schedules to ensure timely and efficient project completion. By establishing and sharing weekly KPIs with stakeholders, I fostered data-driven insights for continuous improvement. Building strong relationships with department heads allowed for enhanced cross-functional collaboration, resulting in improved service efficiency.I also developed a structured People Framework focused on competency-based progression to support team members' professional growth. To encourage excellence, I implemented a quarterly rewards structure to recognize quality work.I regularly engaged with key accounts and stakeholders in meetings to address concerns and maintain high standards of client satisfaction.

I led a team of 26 staff members across three locations in two countries, dedicated to the configuration, helpdesk support, and training of over 300 clients using four distinct systems. I worked closely with team leaders, providing mentorship and guidance to help them achieve critical objectives, while also managing team schedules to ensure timely and efficient project completion. By establishing and sharing weekly KPIs with stakeholders, I fostered data-driven insights for continuous improvement. Building strong relationships with department heads allowed for enhanced cross-functional collaboration, resulting in improved service efficiency.I also developed a structured People Framework focused on competency-based progression to support team members' professional growth. To encourage excellence, I implemented a quarterly rewards structure to recognize quality work.I regularly engaged with key accounts and stakeholders in meetings to address concerns and maintain high standards of client satisfaction.

Led a team of Application Support Specialists responsible for maintaining and supporting sales-related applications critical to Audley Travel’s operations, with teams based in both the UK and US offices. Oversaw daily operations to ensure high availability, reliability, and seamless functionality of these applications to support sales and business growth.In addition to managing the Application Support Team, I also supervised the IT Support Desk, which provided first-line IT support across the UK. My role involved streamlining support processes, enhancing response times, and ensuring optimal service delivery to meet end-user needs efficiently.

Rugby, Warwickshire

Served as Assistant Coach for Rugby Lions, focusing on lineout strategy and forward play development for the team competing in the Midlands Division. Delivered targeted coaching to enhance player skills, improve game tactics, and strengthen overall team performance in forward positions.

Crawley, England, United Kingdom

Managed the end-to-end development, testing, and implementation of new supplier feeds into the reservation system, ensuring seamless integration and enhanced data accuracy.Conducted regular on-site visits to third-party suppliers to provide hands-on support, troubleshoot issues, and oversee system enhancements.Delivered training sessions and system awareness programs for both internal team members and suppliers, promoting efficient use of tools and fostering a deep understanding of system functionalities.

Achieved promotion taking the club from Midlands 5 to Midlands 4

Crawley - West Sussex

Achieved back to back promotions taking the club from Sussex Division 3 to Sussex Division 1.