-Responsible for liaising with SMB merchants partnered on the DoorDash platform to provide technical assistance-Responsible for investigating payment, order, and tax-related discrepancies within my restaurant book of business-Educated restaurant partners on DoorDash app and product features and offerings, including advertising-Perform outbound calls to merchants to help resolve questions and concerns-Provide financial reimbursements to merchants for disputed order errors and… Show more -Responsible for liaising with SMB merchants partnered on the DoorDash platform to provide technical assistance-Responsible for investigating payment, order, and tax-related discrepancies within my restaurant book of business-Educated restaurant partners on DoorDash app and product features and offerings, including advertising-Perform outbound calls to merchants to help resolve questions and concerns-Provide financial reimbursements to merchants for disputed order errors and other incidental charges as needed-Use of case tracking and management software (SalesForce, JIRA)-Research and resolve merchant concerns-Assisted in adding new store locations, retaining restaurant partners, and facilitating changes in ownership among partnered merchants-Providing financial reporting and other data to merchants as requested-Responsible for managing DoorDash’s enterprise partnership with Bottlecapps alcohol platform in US and Canada-As liquor merchant experience partner, protected revenue by developing workflows and comms to improve processes for order disputes-Collaborated with members of sales team, fraud investigations, onboarding, and POS integrations to resolve merchant support needs Show less

-Responsible for remotely supervising 10-14 mortgage banking customer service agents in a call center-Ensure consistent meeting of established team goals and performance metrics for customer satisfaction, phone adherence, quality, and regulatory compliance-Responsible for tracking and providing feedback on daily goals, service levels, adherence, and other performance metrics-Perform quality audits of customer service phone interactions-Perform ongoing remote video coaching of… Show more -Responsible for remotely supervising 10-14 mortgage banking customer service agents in a call center-Ensure consistent meeting of established team goals and performance metrics for customer satisfaction, phone adherence, quality, and regulatory compliance-Responsible for tracking and providing feedback on daily goals, service levels, adherence, and other performance metrics-Perform quality audits of customer service phone interactions-Perform ongoing remote video coaching of individual agents in order to provide ongoing feedback and professional growth-Performance of corrective action-Conducting of daily morning team meetings and longer monthly team meetings to educate and motivate direct reports-Pulling of team and agent performance data from various systems (WebStats, Praesto Real-Time Reporting, WFO, CMS) in order to assess growth opportunities-Creating and maintaining Excel spreadsheets to track and organize data-Providing real-time support to agents on customer service phone calls through the use of Skype chat-Responsible for keeping abreast of frequent changes to established procedure-Ensure confidentiality of client information through proper privacy protection measures-Responsible for rapid problem-solving to resolve complex customer issues-Responsible for rapid growth throughout six weeks of condensed remote classroom training that led directly into the supervisory role Show less

-Serve as primary support staff for Home Loan Processor staff-Review consumer mortgage files for outstanding documentation necessary to review and close loans-Responsible for contacting title companies, settlement agents, and other vendors to obtain critical documents-Responsible for detailed notation of consumer loan files with regard to outstanding documents-Field inbound phone calls from insurance agents and other vendors-Responsible for contacting third-party lenders to… Show more -Serve as primary support staff for Home Loan Processor staff-Review consumer mortgage files for outstanding documentation necessary to review and close loans-Responsible for contacting title companies, settlement agents, and other vendors to obtain critical documents-Responsible for detailed notation of consumer loan files with regard to outstanding documents-Field inbound phone calls from insurance agents and other vendors-Responsible for contacting third-party lenders to obtain mortgage payoff information for consumers obtaining refinance loans through Wells Fargo-Responsible for being aware of frequent updates to established procedure-Ensure security of client information through proper authentication measures Show less

-Provide client technical support for online and mobile app banking interfaces-Responsible for efficient troubleshooting per codified procedure-Responsible for assisting clients with deposit accounts and credit cards and providing full service for these accounts.-Responsible for being aware of frequent updates to established procedure-Ensure security of client information through proper authentication measures-Document client complaints and feedback-Document and report… Show more -Provide client technical support for online and mobile app banking interfaces-Responsible for efficient troubleshooting per codified procedure-Responsible for assisting clients with deposit accounts and credit cards and providing full service for these accounts.-Responsible for being aware of frequent updates to established procedure-Ensure security of client information through proper authentication measures-Document client complaints and feedback-Document and report suspected cases of fraud, money laundering, and elder abuse-Efficiently navigate multiple computer systems and software applications to assist clients-Maintained a 100% client satisfaction rating for month of August 2017. Show less

-Entry of course information into related training management systems.-Assist Training Director in building training calendar.-Assist Training Director in assessing staff training requirements.-Serve as Metro “point person” for VOSYMCA staff seeking information on trainings and certifications.-Responsible for tracking invoices billed to branches and departments for learning vouchers, digital certifications, and other training expenses.-Responsible for maintaining accurate… Show more -Entry of course information into related training management systems.-Assist Training Director in building training calendar.-Assist Training Director in assessing staff training requirements.-Serve as Metro “point person” for VOSYMCA staff seeking information on trainings and certifications.-Responsible for tracking invoices billed to branches and departments for learning vouchers, digital certifications, and other training expenses.-Responsible for maintaining accurate records of ASHI First Aid and CPR/AED courses.-Ensure that training spaces are booked and prepared.-Coordinate instructors as needed.-Work with Training Director and subject matter experts to develop curriculum that is effective to the needs of the Association. Show less

-Supervised 8-10 Welcome Center employees.-Managed “Open Doors” scholarship application process for programs and membership at the Scottsdale/Paradise Valley YMCA.-Conducted interviews and reference checks in the course of hiring Welcome Center staff.-Created monthly Welcome Center staff schedule.-Implemented organizational systems to ensure accurate billing information for membership dues.-Implemented protocols to improve communication between all program departments and… Show more -Supervised 8-10 Welcome Center employees.-Managed “Open Doors” scholarship application process for programs and membership at the Scottsdale/Paradise Valley YMCA.-Conducted interviews and reference checks in the course of hiring Welcome Center staff.-Created monthly Welcome Center staff schedule.-Implemented organizational systems to ensure accurate billing information for membership dues.-Implemented protocols to improve communication between all program departments and Welcome Center staff.-Tracked monthly membership sales goals.-Assisted in executing regular membership promotions and community engagement events.-Audited Silver Sneakers and Silver and Fit memberships monthly.-Completed conversion of all branch Silver and Fit memberships to new Fitness I.D. numbers well ahead of deadline, ensuring continuation of membership revenue from Ashlink reimbursements. Show less

-Delivered effective member service and engagement.-Led facility tours for prospective members.-Executed membership and program sales.-Carried out Manager on Duty responsibilities as needed.-Created monthly Welcome Center staff schedule.-Created “Corporate Wellness” reference binder at direction of former Membership Director.-Served as Welcome Center staff “point person” for corporate memberships.-Ensured facility cleanliness and member safety with regular walks of… Show more -Delivered effective member service and engagement.-Led facility tours for prospective members.-Executed membership and program sales.-Carried out Manager on Duty responsibilities as needed.-Created monthly Welcome Center staff schedule.-Created “Corporate Wellness” reference binder at direction of former Membership Director.-Served as Welcome Center staff “point person” for corporate memberships.-Ensured facility cleanliness and member safety with regular walks of the building. Show less

-Preparation of lesson plans and syllabi for 7th grade, 9th grade, and 10th grade courses in religion.-Development of course instruction materials, including presentations and lectures.-Engaged in teaching application of course material to contemporary social issues. -Developed and evaluated student assessments and projects.-Served as a leader and assistant coordinator of a student service trip to Mingo County, West Virginia to offer assistance to the community with varied… Show more -Preparation of lesson plans and syllabi for 7th grade, 9th grade, and 10th grade courses in religion.-Development of course instruction materials, including presentations and lectures.-Engaged in teaching application of course material to contemporary social issues. -Developed and evaluated student assessments and projects.-Served as a leader and assistant coordinator of a student service trip to Mingo County, West Virginia to offer assistance to the community with varied construction and landscaping projects in March 2014. Show less

-Teaching Assistant for Introduction to Catholicism, undergraduate course taught by Fr. Richard McBrien, during the 2010 fall semester.-Responsible for coordinating and leading weekly small-group discussion sections alongside the primary course.-Organized lesson plans for recapitulation of course material in small sections.-Engaged in teaching application of course material to contemporary social issues.-Evaluated student examinations and essays.

-Classroom and curriculum management.-Written and oral proficiency in German.-Preparation of topical lesson plans regarding United States culture and current events.-Preparation of classroom activities designed to stimulate effective learning.-Prepared language-training exercises for use in an English immersion environment.-Effective use of classroom time and working hours.-Responsible for tracking the linguistic progress of 15 separate classes of high-school-aged… Show more -Classroom and curriculum management.-Written and oral proficiency in German.-Preparation of topical lesson plans regarding United States culture and current events.-Preparation of classroom activities designed to stimulate effective learning.-Prepared language-training exercises for use in an English immersion environment.-Effective use of classroom time and working hours.-Responsible for tracking the linguistic progress of 15 separate classes of high-school-aged students.-Assisted in preparing students for their Matura high school final examinations. Show less

-Classroom and curriculum management.-Written and oral proficiency in German.-Preparation of topical lesson plans regarding United States culture and current events.-Preparation of classroom activities designed to stimulate effective learning.-Prepared language-training exercises for use in an English immersion environment.-Effective use of classroom time and working hours.-Responsible for tracking the linguistic progress of 15 separate classes of high-school-aged… Show more -Classroom and curriculum management.-Written and oral proficiency in German.-Preparation of topical lesson plans regarding United States culture and current events.-Preparation of classroom activities designed to stimulate effective learning.-Prepared language-training exercises for use in an English immersion environment.-Effective use of classroom time and working hours.-Responsible for tracking the linguistic progress of 15 separate classes of high-school-aged students.-Assisted in preparing students for their Matura high school final examinations. Show less

-Sales presentation development and execution.-In-home product demonstrations and sales.

-Classroom and curriculum management.-Written and oral proficiency in German.-Preparation of topical lesson plans regarding United States culture and current events.-Preparation of classroom activities designed to stimulate effective learning.-Prepared language-training exercises for use in an English immersion environment.-Effective use of classroom time and working hours.-Responsible for tracking the linguistic progress of 15 separate classes of high-school-aged… Show more -Classroom and curriculum management.-Written and oral proficiency in German.-Preparation of topical lesson plans regarding United States culture and current events.-Preparation of classroom activities designed to stimulate effective learning.-Prepared language-training exercises for use in an English immersion environment.-Effective use of classroom time and working hours.-Responsible for tracking the linguistic progress of 15 separate classes of high-school-aged students.-Assisted in preparing students for their Matura high school final examinations. Show less

-Membership registration and new-member orientation.-Facility tours for prospective members.-Program registration.-Basic facility maintenance.-Member concerns and customer assistance.

-Chapel maintenance.-Liturgical coordination.-Sacristan recruitment, training, and formation.-Inventory and employee management.-Basic groundskeeping.-Oct. 20-21, 2007 - Coordinated and assisted a Mass involving President Father Lawton of Loyola Marymount University, several alumni, and several members of University Relations in Carmel-By-The-Sea, CA.-Feb. 27-29, 2008 - Sacristan in the Los Angeles Religious Education Congress.

-Filing and data organization.-Collating and copying.-Tracking patient insurance claims; insurance payment follow-up.-Database organization.

-Filing and data organization.-Collating and copying.-Data entry.-Drafting formal letters.-Book orders.-Proofreading.-Research.-Student member of the consultation and interview committee for new hires in the theological studies department.

-Filing and data organization.-Collating and copying.-Database organization.-Data entry.

-Food preparation.-Concessions sales.-Customer assistance.-Facility maintenance.

-Filing and data organization.-Collating and copying.-Data entry.-Drafting formal letters.-Book orders.-Proofreading.-Research.-Student member of the consultation and interview committee for new hires in the theological studies department.

-Customer service and assistance.-Purchases and refunds.-Lottery sales.-Money order sales.-Western Union monetary transfers.-Equipment rentals.-Interpersonal communication.