David R. Morse, Pmp Email and Phone Number

• Lead UBS L&D Team efforts to support the conversion to the new inventory control system.• Introduced a formal Train-the-Trainer format that included coaching, mentoring, and certification of trainers.• Development of certification programs for UniFirst’s Production and Service teams.• Upgrading the training programs for UniFirst First Aid & Safety and Distribution Center.• Launched initiative to enhance internal communications amongst the Office Administrators across the enterprise.

• Communicated regularly with Steering Committee and operational Project Manager regarding progress, roadblocks and risk management.• Reorganized the L&D Project team for more efficiency, improving communications, morale and ownership of content development. • Managed budget to reduce contractor costs by 40%.

Contracted services to Kepner-Tregoe on various projects:- Project Management Improvement: Managed a regional sub-project to improve project management processes and capabilities for a client in the Mining industry. As a result of reductions in the length and number of meetings, client recaptured an estimated 12% of lost time.- Organizational Decision Making and Communications: Insurance industry client realized increased effectiveness in making and implementing decisions and improved communication throughout the organization including Marketing, Information Technology, Auditing, Underwriting, and Vendor Management.- Contractor Safety: Implemented and supported project management techniques to improve Contractor Safety processes and documentation for a client in the Mining sector. Focus of project was to reduce contractors’ lost time incidents and improve closure of projects across organization.- Root Cause Analysis for Human Performance: Designed and implemented this program for a client in the Automotive sector. Worked with client resources to develop case studies. Structured the training solution and delivered to North American Parts & Services division. Facilitated multiple work sessions focused on the areas of Root Cause Analysis, Project Management, Decision Making and Risk Management in the Pharmaceutical/Medical Device, Manufacturing, Communications, Automotive, Mining, Information Technology and Insurance sectors throughout North America.Facilitated "Improving Your Project Management

Managed the Network Management Compliance, Risk, Innovation, Supply Chain and Products team. Managed internal and external process improvement projects.- Developed and implemented new Registration Documentation and Global Risk Information Products systems.- Facilitated issues related to Regulatory, Compliance and Operational risk within department.- Initiated and managed Risk & Compliance program including comprehensive Policies & Procedures manual and the Business Continuity Program.

Contracted services to Kepner-Tregoe and Centric Consulting on various Business Process Improvement and Skill Development projects.- Managed a business process documentation and improvement project for a client in the Financial Services sector. - Coordinated efforts with departmental leads and business analysts to develop process maps and user procedure documents of key internal processes. - Facilitated the efforts of technical writers to complete procedure documentation. - Assisted Director of Documentation in the development of the group’s project portfolio.

Supported the efforts of Client Relationship Managers in the Consumer Products sector. Collaborated with executives and management teams in Consumer Products sector to determine future business needs and develop project management cultures. Designed and developed interventions to satisfy specific business needs.Examples of results achieved:- Facilitated the transformation of the project management approach within a major food services company. Team included staff from R&D, Marketing, Operations, and Finance. Laid the groundwork for eventual move toward project portfolio management culture. Led effort to integrate project management best practices with an evolving stage gate process.- Facilitated a portfolio optimization for a major building products company which resulted in a 30% increase in on time completion of projects across the organization.- Introduced a streamlined approach to problem resolution in a call center within a financial services company producing an increase in customer satisfaction from 70% to 90% and a 50% decrease in turnaround time on escalation calls.

Managed and delivered Business Process Improvement projects aimed at specific areas for improvement in Consumer Products, Financial Services, Pharmaceutical, and Information Technology sectors. Specific work focused on the improvement of internal communications in regards to project management, troubleshooting, and decision-making. Created and managed project teams, established and clarified objectives, and monitored deliverable performance. Developed curriculum and instructed “train-the-trainer” courses for the development of client Program Leaders and Kepner-Tregoe personnel. Established performance system metrics for motivating and measuring the effectiveness of employees. Identified gaps in performance systems that could hinder success of an engagement. Collaborated with senior management to remove barriers and to establish incentives to encourage desired outcomes.Examples of results achieved:- Realigned the premium seat ticket order processing system for a major sports franchise resulting in $600,000 annual cost savings.- Implementation of new business processes in a public utility company’s project office producing $1.5 million in savings attributed to a 60% reduction in overtime costs and 50% reduction in employee turnover.

Performed organizational development consulting for a wide variety of industries, including management and training services for all executive and labor force levels.Facilitated critical issue resolution for clients in Consumer Product, Financial Service, Pharmaceutical, and Information Technology industries. Led seminars to transfer issue resolution capabilities to client teams. Provided guidelines and continuous coaching and mentoring of facilitators to ensure quality delivery. Developed, designed, and delivered work sessions to meet specific client needs.

Managed team of project managers and line staff while overseeing a diverse project portfolio. Established a project management office in the department realizing a 50% reduction in turnaround time and improving quality from 88% to 97%. Coordinated efforts with clients to ensure timely completion of projects within individual state standards for reporting. Reviewed and advised on improvements for department wide evaluation system.

Developed, supervised, and evaluated staff in the processing of Unclaimed Securities. Designed and implemented new processing procedures. Introduced a project management approach to the department. Implemented automated system which reduced turnaround time by 50% and errors by 90%. Responsible for managing and maintaining strong working relationship with clients. Achieved 97% quality/timeliness rating.

Supervised a team of Account Administrators in performing quality assurance on final escheatment reports and by training, coaching, and mentoring of new Account Administrators. Implemented and coordinated workflow tracking system for Processing Department.

Responsible for debt analysis in conjunction with corporate histories and actions to determine escheat-eligible property. Interpreted and applied reporting requirements for 46 client states in consultation with legal counsel.