David Raborn

David Raborn Email and Phone Number

Lead Product Manager @ WEX
97 Darling Avenue, South Portland, Maine 04106, US
David Raborn's Location
Austin, Texas, United States, United States
David Raborn's Contact Details

David Raborn personal email

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About David Raborn

I am a self-starting Product Owner, Manager, and Team Leader with over 20 years of experience in the dynamic environments of the energy, travel, banking, and finance industries. I enjoy collaborating with all parts of the business including Sales, Operations, Product Management, Data Science, Legal, Support, and Design to creatively deliver revenue generating digital solutions and cost savings to meet company objectives. I am passionate about payments, creating new products, and product lines designed to increase revenue and allow companies to efficiently scale. I am also passionate about Design and ensuring the products made available to Users not only meet the needs of internal stakeholders, but the User interface is tailored to the persona to ensure adoption and retention. I believe data and analytical reasoning should drive decisions while keeping the business nimble to quickly adapt to changing business conditions. Specialties: Product Development, Product Management, Data analysis, Market Research, Sales, Marketing, Release Management, User Acceptance Testing, Project Management, Lean Software Development (Agile, Scrum, and Kanban), Certified Scrum Master, Certified Product Owner, & Pragmatic Marketing Certified

David Raborn's Current Company Details
WEX

Wex

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Lead Product Manager
97 Darling Avenue, South Portland, Maine 04106, US
Website:
wexinc.com
Employees:
1
David Raborn Work Experience Details
  • Wex
    Lead Product Manager, Risk Platform
    Wex Oct 2022 - Present
    Portland, Maine, Us
    WEX is a global leader in financial technology solutions. We simplify the complexities of payment systems across continents and industries—including Fleet, Corporate Payments, and Benefits.
  • Care.Com Homepay
    Principal Product Manager
    Care.Com Homepay Mar 2020 - Oct 2022
    Austin , Tx, Us
    Care.com HomePay is the nation’s leading full-service, full-support tax and payroll firm entirely dedicated to making the household employment compliance process easy and affordable for families in all 50 statesLead Development and Design teams on automation, growth, and payments projects creating new product lines and improving platform scalability Leadership experience:• Supervise multiple cross-functional teams aligning them on company goals, articulating the product vision and roadmap, and delivering scalability solutions saving the company over $2M in annual operating costs and growing the customer base by 20%• Partner with Engineering and Design to invent financial tools which facilitate the financing and purchase of Care products and deliver solutions which create cross-sell opportunities throughout the various conversion funnels• Leverage industry knowledge, user research, and analytical skills to articulate business problems, ideate on hypothesis, and deliver solutions which align with company goals, increase revenue, and deliver against quarterly KPIsProduct Management, Development, & Marketing:• Launched the Time Tracker product on Web and native app offering the first closed loop standard and overtime payroll processing digital experience in all 50 states increasing adoption and life time value across our customer base • Led multiple Checkout optimization experiments leveraging A/B testing, data science analysis, and conversion metrics to enhance the checkout experience communicating the Care value proposition and removing friction resulting in a conversion increase of 5%• Integrated internal systems and databases with multiple 3rd party vendors including Iterable (Cross channel Marketing/CRM platform), Recurly (Billing Platform), Vertex (Tax software platform), and DocuSign (Electronic Signature Platform) increasing workflow automation
  • Rigup
    Manager Of Product Management
    Rigup Jan 2019 - Mar 2020
    Austin, Texas, Us
    RigUp is an ecommerce employment marketplace transacting over $1B in B2B transactions for the Energy industryRecruited, managed, and coached Product Managers, Designers, and Engineering teams to build products and support RigUp’s marketplace, its Supplier payments and Buyer invoices, its Finance teams billing processes, and its Operations teams process automation Leadership experience:• Spearheaded product development process adoption of agile processes for Product Management responsible for enhancing RigUp’s ecommerce payments, invoicing, and networking platform resulting in better cross-team alignment and faster delivery of new products• Led quarterly strategic planning and product strategy sessions analyzing data and collaborating with Product and UX Design teams to provide customer research insights, review technology trends, analyze user feedback, and define the product vision and roadmapProduct Management, Development, & Marketing:• Led RigUp’s Buyer and Seller digital platform strategy enabling online invoicing solutions which automated billing processes, identified billing reconciliation issues, and managed our supply chain’s availability increasing platform engagement and reducing operating costs • Launched Digital Job Sheets providing an intuitive digital platform for Users resulting in moving RigUp’s payments and invoice processing online, automating data capture from 0 to 75%, reducing payment processing costs by 38%, and reducing invoicing costs by 43%• Partnered with the Marketing Operations and Sales teams on product launches defining marketing plans, creating customer facing demos, sales outreach materials, and site assets providing context and content necessary to highlight new and existing product functionality
  • Vrbo
    Senior Manager
    Vrbo Jan 2018 - Dec 2018
    Seattle, Wa, Us
    VRBO (formerly HomeAway) is an eCommerce marketplace within Expedia Group transacting over $18B in B2C transactions via its global websites in 23 languages through which it offers rentals of cabins, condos, castles, villas, barns, and farmhousesRecruited, managed, and developed Product Managers, Designers, and Software Engineering teams responsible for the ecommerce ecosystem supporting consumer payments and payouts to vacation rental owners on a global scaleLeadership experience:• Supervised 3 Product Managers coaching, mentoring, and providing technical knowledge on VRBO’s ecommerce platforms resulting in the continuous improvement of the platform, increased checkout conversion, reduced fraud, and achievement of quarterly financial goals• Leveraged the 120 planning, OKR, and KPI process to proactively collaborate and influence global product and operations teams gathering data, connecting use cases with product solutions, aligning business stakeholders, and building product roadmapsProduct Management and Development:• Led the execution of multiple projects providing strategic direction to development teams integrating order management, fraud, tax, and processing systems increasing checkout conversion from 88% to 96%, reducing costs by $66M, and adding support for 9 currencies• Launched Merchant of Record platform processing multiple FX currencies to support the multiple geographies in which VRBO supports the buying and selling of vacation rentals, services, and insurances • Developed monitoring dashboards tracking checkout performance identifying improvements including timeout failover, order management balancing, and digital advertising service routing resulting in a 99.1% uptime rate• Led the co-development and troubleshooting of Expedia’s artificial intelligence systems and machine learning algorithms training models to reduce consumer payments fraud risk increasing platform security and reducing net chargeback rates from 1.32% to .15%
  • Vrbo
    Sr. Technical Product Manager, Commerce Systems
    Vrbo Sep 2016 - Jan 2018
    Seattle, Wa, Us
  • Q2Ebanking
    Senior Technical Product Manager
    Q2Ebanking Jul 2011 - Sep 2016
    Austin, Tx, Us
    Q2 is a SaaS fintech company offering cloud-based online banking solutions, lending products, merchant services, and payment services on a single platform to Regional and Community Financial InstitutionsDeveloped, managed, and sold consumer and commercial computer software online banking products for the Retail, Small Business, and Corporate Banking marketLeadership experience:• Led implementation of Agile methodologies for Software Development, User Experience Design, and QA testing teams supporting the end-to-end software development lifecycle and innovation of iOS and Android Mobile Bill Pay and Remote Deposit products for Retail consumers• Led executive leadership strategy sessions to align on a business strategy for identifying which financial services companies to partner with for our Remote Deposit product portfolio resulting in new referral and reseller partnerships Product Management, Development, and Sales:• Launched the Corporate Online Banking and Information Management product line providing a holistic online banking solution catering to the Corporate and SMB market • Partnered with Account Management as the SME, digital advisor, consultant, and mobile champion communicating the product vision big picture, defining the quarterly product roadmap, and demoing product functionality to drive strategic growth resulting in 30% revenue growth• Expanded platform capabilities co-developing Bill Pay, Remote Deposit, and Positive Pay product APIs with affiliate partnerships including Fiserv, FIS, ProfitStars, and Centrix while maintaining the platforms flexibility and performance consistency • Executed internal and end user operations and sales training, published product documentation, led the coordination of releases, and collaborated on the creation of Marketing and Sales materials• Leveraged Salesforce integration, analytics, and focus groups to analyze user needs, prioritize tasks, develop new features, and identify sales opportunities
  • Bbva Compass
    Vp - Corporate Products And Services
    Bbva Compass Dec 2006 - Jun 2011
    Birmingham, Al, Us
    BBVA Compass is a subsidiary of the BBVA Group, a global group that offers individual and corporate customers a complete range of financial and non-financial products and servicesWorked with the Product Development, Management, and Sales Teams to develop and manage Commercial products for global clientsProduct Development:- Develop and implement financial products for Commercial clients including Remote Deposit Online, Image Cash Letter, Commercial Virtual Vault, Commercial Smart Safe, and Purchasing Card. Development includes creating legal agreements, risk processes, product policy, operational procedures, user materials, marketing materials, client service training materials, and sales materials- Build and leverage relationships with national service providers such as Fiserv, Wausau, Brinks, Loomis Fargo, Sterling Commerce, Visa, and TSYS resulting in the continuous evolution of Receivables and Payables products- Manage the suite of Receivables products devising new marketing and acquisition strategies. Produced an average annual 20% increase in revenue from 2007 – 2011 for Remote Deposit Online. Also produced a 32% increase in revenue from 2009 – 2011 for Cash Vault.Risk Analysis and Mitigation- Create and implement risk monitoring and mitigation procedures for financial products ensuring service and procedures are compliant with Reg CC, Reg E, Reg J, UCC, ECCHO rules, FFIEC Guidance, and BSA/AML requirements- Annually review financial products with Compliance, Audit, Legal, and Operations to address areas of noncompliance resulting in enhancements to approval policies, monitoring programs, and implementation procedures - Present financial product risk monitoring procedures to Senior Risk Committee resulting in the rollout of procedures across the Commercial and Small Business market
  • Capital One Bank
    Product Manager
    Capital One Bank May 2005 - Dec 2006
    Mclean, Va, Us
    Capital One Bank is a diversified financial services company serving consumers, small businesses, and commercial clients in the US, the UK, and CanadaWorked with the Product Development, Management, and Sales Teams to develop and manage Commercial products for clients throughout the USProduct Development:• Developed and implemented financial products for Commercial clients including Smart Data OnLine, a web-based expense management system, the Capital One Rebate Corporate Card, and Commercial Virtual Vault• Built and leveraged relationships with national service providers such as Loomis Fargo, MasterCard, and TSYS resulting in the continuous evolution of Commercial card products• Trained Treasury Management Sales Team, Small Business Bankers, & Client Services on new products and enhancements to existing products Product Management:• Managed the Corporate Card program devising new marketing and acquisition strategies. Produced a 50% increase in revenue and a 30% increase in the customer base from 2005 - 2006• Assisted in the management of Treasury Management products including ACH and TowerNET
  • American Express
    Business Analyst
    American Express Jun 2002 - May 2005
    New York, Ny, Us
    American Express is a leading global payments, network, and travel company serving consumers, small businesses, middle market, large corporations, and banking institutionsWorked with the Merchant Development and Marketing Team to promote and nationally launch new payment productsProduct Development:• Assisted in the development of the Pilot Migration Strategy and the National Merchant Strategy for ExpressPay, a contactless payment device, by providing market and partner assessments • Created and implemented ExpressPay marketing campaigns in the New York City Pilot and managed the Phoenix Pilot Marketing team ensuring timely placement of promotional materials for new participants and special events • Assisted in the creation of partnership screening criteria for co-branded credit cards helping American Express become more proactive in identifying and pursuing partners• Analyzed Middle Market to address potential sources of share growth for sales channels and potential partnerships to close nearly all of its $3.7 billion growth gap• Built and leveraged relationships with fellow employees to gain a better understanding of domestic and international marketsData Analysis/ Reporting:• Created and distributed monthly, quarterly, and annual ExpressPay performance reports to internal and external partners resulting in the expansion of existing pilot merchant locations and an increase in new locations accepting ExpressPay• Supported the ExpressPay value story by creating and presenting year over year growth analysis and competitive assessment reports resulting in buy-in from senior management and increased pilot participation from national merchants• Using quantitative and qualitative analysis, forecasted the demand for contactless payment products resulting in buy-in from senior management and the extension of the Phoenix ExpressPay pilot

David Raborn Skills

Product Management Strategy Analysis Banking Project Management Business Analysis Product Development Management Business Development Vendor Management Financial Services Payments Agile Methodologies Process Improvement Business Process Improvement Product Marketing Strategic Partnerships Market Research Sales Marketing Training Competitive Analysis Mobile Devices Crm Customer Relationship Management Financial Service Analytics Regulations Management Experience Product Strategy

David Raborn Education Details

  • The University Of Alabama
    The University Of Alabama
    Business Management
  • Jesuit High School
    Jesuit High School
    High School Diploma

Frequently Asked Questions about David Raborn

What company does David Raborn work for?

David Raborn works for Wex

What is David Raborn's role at the current company?

David Raborn's current role is Lead Product Manager.

What is David Raborn's email address?

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What is David Raborn's direct phone number?

David Raborn's direct phone number is +151249*****

What schools did David Raborn attend?

David Raborn attended The University Of Alabama, Jesuit High School.

What skills is David Raborn known for?

David Raborn has skills like Product Management, Strategy, Analysis, Banking, Project Management, Business Analysis, Product Development, Management, Business Development, Vendor Management, Financial Services, Payments.

Who are David Raborn's colleagues?

David Raborn's colleagues are Nagarju Suragani, Cindy Burton, Doug Roberts, Kyle M., Lance Taylor, Alan Hougham, Scott C. Hochberg.

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