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Operations & Finance Leader | Program Management | Project Governance/PMO | Business Process Improvement | Global Business Services | Analytics, Metrics, and Reporting.
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Business Operations ManagerCisco Sep 2021 - Aug 2023Provided business analysis and supported the Cisco Lifecyle Operations global leadership team. Developed business models and executive presentations, managed adhoc projects, managed workforce strategy programs and related skills training modules. -
Business Operations ManagerCisco Sep 2019 - Sep 2021Led the Operations function for the Asset Management offer delivery team providing budget management and modeling, metrics reporting, and service delivery for the Cisco Asset Management offer delivery. In addition to these responsibilities, led projects and initiatives to optimize delivery and improve data quality of Cisco's customer IB data.
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Senior Program Manager - Global Service Logistics Initiative And SystemsCisco Aug 2018 - Dec 2018Facilitated the Global Service Logistics Operations (GSLO) team’s initiative investment steering committee by leading committee meetings, planning agendas, developing initiative submission templates, and evaluating and consolidating investment submissions. Collaborated with program stakeholders to consolidate project updates and business plan submissions to Service’s executive leadership team. • Initiated a project governance submission process which included standardized templates, leadership review sessions, budget alignment, and decision announcements for the organization’s annual $20M+ initiative investment budget program.• Developed the GSLIS team’s operational metrics scorecard allowing the team to measure project management and operational results.
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Senior Operations Manager - Asset Management (Dual Role)Cisco Aug 2015 - Jul 2018Led Asset Management’s Operations and Center of Excellence teams providing budget management for the department’s annual spend, metrics reporting, technical platform support and testing, process design, documentation, and training for Cisco Services’ global Asset Management service delivery group. • Successfully grew the business from 22M assets managed to 80M assets managed by scaling business processes and resources to meet growing customer demand.• Mapped delivery workflow and flowcharted business processes to establish a consistent, scalable, and efficient delivery model.
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Senior Operations Manager - Lifecycle Services (Dual Role)Cisco Aug 2015 - Jul 2018Managed the departmental and project spends for the Lifecycle Services’ organization, providing quarterly updates to the initiative investment PMO leads. Led the annual budget development and project submission processes.• Managed the run-the-business budget and change-the-business investment for the Lifecyle Services organization prioritizing funding towards high impact initiatives and maximizing investment dollars.
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Senior Manager Business OperationsCisco Systems Jun 2006 - Jul 2015Managed all aspects of the Cisco Certified Refurbished Equipment (CCRE) division’s global business operation including quote-to-cash, Customer Service, and systems development, growing the business from exponentially during tenure. • Led a collaborative, cross-functional project to migrate the division from a separate third-party commerce solution to Cisco’s universally used quote-to-order platforms - Salesforce.com and Cisco Commerce Workspace (CCW).• Developed reporting capabilities for near real-time sales attainment, operational reporting, and inventory visibility providing the CCRE team with the business intelligence and insights needed to grow the business.• Managed a global Operations team and outsource partner to support CCRE’s global Sales, corporate business functions, and IT development to achieve spectacular growth.
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Business Analyst And Financial Business AnalystCisco May 2000 - May 2006Various analyst roles supporting Professional Services, Service Sales, Business Operations, and Manufacturing Operations.
David Radford Skills
David Radford Education Details
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Accounting And Business/Management -
Master Of Business Administration - Mba
Frequently Asked Questions about David Radford
What is David Radford's role at the current company?
David Radford's current role is Business Operations Manager at Cisco - Retired.
What is David Radford's email address?
David Radford's email address is da****@****sco.com
What schools did David Radford attend?
David Radford attended Berry College, Berry College.
What skills is David Radford known for?
David Radford has skills like Cross Functional Team Leadership, Cisco Technologies, Data Center, Managed Services, Voip, Professional Services, Cloud Computing, Marketing, Vendor Management, Solution Selling, Security, Channel Partners.
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David Radford
Arlington, Wa4gmail.com, connectwise.com, amrelitech.com, concord.net2 +150984XXXXX
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David Radford
Springfield, Il3horacemann.com, cloudreach.com, databricks.com4 +181597XXXXX
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2navy.mil, dynamicaviation.com1 +154038XXXXX
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