Senior Inside Sales Manager - Strategic Accounts - East• Develop processes and procedures for already established Inside Sales Dept• Collaborate across departments to ensure success of entire company• Train, coach and mentor new employees to learn company culture and department processes, while also delivering exceptional customer service• Act as main escalation contact for customer satisfaction issues• Manage four sales managers, and 45 inside account managers in territory• Increased YoY gross margin of entire East territory by 20% over first two quarters of 2022 by creating Deal Registration Incentive• Finished 2022 with a 15% YoY growth of gross margin for entire Strategic East territory• Created Sales Initiative for Q1 & Q2 of 2023 based off of “March Madness” tournament to drive productivity, and revenue & gross margin growth

• Started Returns Support Department from scratch by creating processes and workflows to better support our sales force• Oversaw operational tasks pertaining to returned merchandise• Involved in developing processes pertaining to warehouse operations• Increased web traffic on SHI.com 15% after initiative to have customers request returns through the website• Developed system to obtain analytical data surrounding return of software products• Took over control of our Shipping Claims Department, and developed system to obtain analytical data about the # of carrier claims we file• Grew team from 1 to 17 employees in less than 2 years• Creation of Returns Support Department increased overall revenue from 2018 to 2019 by 10%

Inside Account Manager - North Texas Public Sector - SHI Government Solutions (November 2013-March 2015)Inside Account Manager - New England Public Sector (March 2015-July 2018)• Functioned as liaison between customers and the company, to build relationships and retain existing business• Generated over $100 million in revenue for New England in both 2015 & 2016, an increase of 10% each year, which surpassed objectives each year.• Closed 1.5 Million deal for state of CT in 2018, the largest single transaction in the CT territory.• Received promotion in July 2018 and charged with starting new Returns Support Department.1st Place Winner of Excellence Award for the SHI Texas Government Solutions Team in 2014Finished in top 15 out of 100 in Drive for New Business Competition – Q1 & Q2 of 2017Finished in top 3 out of 100 in Drive for New Business Competition – Q3 & Q4 of 2017

The Site Manager and Lead Writer for the blogging website New York Sports Kings. Responsible for writing lead columns for the site, write breaking news stories and rumors regarding New York sports team. Use of social networking sites such as Facebook and Twitter to grow the site.

Have done outsourced work for Barnes & Noble and Haier America where I have been a Lead Customer Service Representative. Responsible for talking with clients and customers both verbally and through e-mail. With Barnes & Noble, I did work for the company's Nook B2B program and with Haier I track ongoing repairs for Haier appliances.

Lead writer for various Patch websites, responsible for bi-weekly column on Bridgewater Patch, covered local events throughout Somerset County, NJ, covered local high school sporting events, responsible for my own picture gallery for each story.

Wrote trending hot topic rewrites, Covered local sports, received first experience with column style writing

Worked for the Sports section inserting high school sports statistics after each game. Also had the opportunity to write for the publication covering high school sports.