• CRM Administration (Worked on Salesforce (Lightening and Classic version) & ZOHO (Lightening)): Managing users, data and security, Dashboard, Report building, etc.,• Maintaining and customizing sales cloud.• Creating opportunities and task for meetings accounts• Building Reports and Dashboards on CRM for tracking all aspects• Data Analysis work done on CRM in all standpoints (enable to track data automatically)• Worked on Data Loader, where I can do import, export, delete, bulk delete etc. process will be done• Responsible for data integrity for internal salesforce system. Created leads for sales team based on criteria and current business needs• Maintained Tracker for Leadership Team and sending them update about Opportunities, deals etc.