With use of Adobe tools (such as Captivate and Photoshop) and Microsoft tools (such as SharePoint, PowerPoint, Excel and Word) my responsibilities include:• conducting Training needs analysis in line with PSA processes• design, build and development of training material for all CEC staff • development of material for Instructor lead courses, facilitation workshops and E-learning • collaboration with Operations and key stake holders • working with internal subject matter… Show more With use of Adobe tools (such as Captivate and Photoshop) and Microsoft tools (such as SharePoint, PowerPoint, Excel and Word) my responsibilities include:• conducting Training needs analysis in line with PSA processes• design, build and development of training material for all CEC staff • development of material for Instructor lead courses, facilitation workshops and E-learning • collaboration with Operations and key stake holders • working with internal subject matter experts to create training material in line with CEC processes• creating concise, eye-catching, and innovative headlines and body copy• researching and organizing facts and sources• testing material in line with PSA sign off process• redesign of existing training material• creator of a new training module is responsible for training the Trainers • responsible for training all new hire and existing trainers with PSA facilitation skills• keep up to date version control records• maintain change log records Show less

With use of parts, EPC and CRM tools, the role includes assisting Opel/ Vauxhall dealers across the UK and Ireland with queries.

Whilst working for this small-medium sized, international car parts sales company, my role included responsibilities such as managing several sales channels for the business. Over my time with the company I created and strengthened relations with trade and retail accounts increasing the overall revenue of my responsible channels by over 150%

With use of parts and CRM tools, this role included responsibilities such as serving retail customers face-to-face and servicing trade customers on a regular basis. The job had KPI's and targets of which I regularly achieved, if not exceeded further than my colleagues.

With use of CRM tools, the role included the general day-to-day administration and maintenance of sales and service department Ad-Hoc of a car dealership.

The following role included the responsibility of assisting in the sale of PSA branded Peugeot cars.