David Ramirez Email & Phone Number

Royal Exchange, London

New Bond Street, London

- Providing first class customer service to achieve monthly targets.- Ensuring all stages of a sale were completed.- Dealing with customers’ queries/complaints.- Drive and contribute to the store's KPI's. - Undertaking general administration duties.- Providing after-sales services.- Dealing with customers’ queries/complaints.- Good merchandising of stock on display and strong standards on back office too ▪ Achievements:- Achieved boutique’s highest sale for 2022.- Within the first weeks, more responsibilities were given to support the boutique, such as key-holder.- Received ‘Customer Service Champion’ budges during several months.

Royal Exchange, London

- Boutique’s KPI's contribution and analysis.- Undertaking general administration duties.- Demonstrating a professional and 'can do' attitude.- Managing and motivating the team. - Use of EPOS system and other software for performing daily tasks.- Controlling stock levels to maximise sales.- Dealing with customers’ queries and complaints. ▪ Achievements:- Managing also the Canary Wharf branch during Covid period in 2020-2021- Customer Service Winner’ Award received in 2019.- Promoted to Assistant Manager on December 2017.- Completion of NVQ Level 3 in Business Administration (Dec 2016-Oct 2017).

Royal Exchange, London

London Area, United Kingdom

Temping contract and worked in different locations via the agency.

Knightsbridge, London

- Drive and contribute to the store's KPI's.- Managing and motivating the team.- Dealing with customers’ queries and complaints. - Use of EPOS and Oasys2stores systems.- General administrative duties.- Weekly input of staff payrolls.- Stock loss prevention.- Controlling stock levels to maximise sales.- Opening of new store in Knightsbridge: full set-up

Peter Johns, Sloane Square, London

- Managing and motivating the team.- Use of EPOS system and other software for performing daily tasks.- Controlling stock levels to maximise sales.- Dealing with customers’ queries and complaints.- Undertaking general administration duties.- Demonstrating a professional and 'can do' attitude.

Canary Wharf, London

- General administrative duties.- Managing and motivating the team.- Dealing with customers’ queries and complaints. - Use of EPOS and Oasys2stores systems.- Drive and contribute to the store's KPI's. - Provide support to new stores’ opening.- Recruitment of new staff and training.- Weekly input of staff payrolls.- Stock loss prevention.- Controlling stock levels to maximise sales.Achievements:- Promoted to Store Manager at Canary Wharf on March 2012.- Opening of pop-up store in Sloane Street: full set-up and closing after three month period.- Organised back-office, which was followed by other stores.- Creation of spreadsheets to gain weekly information of store/team performance.- 96% Mystery Shopper result in store.

Canary Wharf, London

Oxford Street, London

- Drive sales above sales plan.- Demonstrating a professional and 'can do' attitude.- Receiving of deliveries, placing products at shopfloor.- Processing sales accurately and efficiently. - Dealing with customers’ queries/complaints.- Managing and motivating the team.- Stock lost prevention.- Organising special displays and promotions.• Achievements:- Implementation of a Daily Action Plan, making the department runs smoothly. - Improvement of the visual merchandise of all the brands that I was responsible for.- Changes in stockroom: new organisation of products and better lighting.- Mention on weekly store magazine for going beyond my job description.

Westfield White City, London

- Processing sales accurately and efficiently.- Closing of the main till.- Cashiers’ training, ensuring all procedures are followed. - General administrative duties of the store.- Communicating with head office in Spain.- Maintaining the cash desk clean and tidy.- Organisation of all documentation. • Achievements:- More management responsibilities given after few months.- Worked together with rest of managers on making sure Inditex procedures were followed.- Better organisation of till banks and back office, which was followed by other stores.

Oxford Street, London

- Providing first class customer service.- Ensuring all stages of a sale were completed.- Dealing with customers’ queries/complaints.- Good merchandising of top brands, including “7 for all Mankind”, “True Religion”, “Rock&Republic”. - Preparing and maintaining stock.- Providing after-sales services.- Managing staffs daily plans.- Demonstrating a clear understanding of the products. • Achievements:- Became best seller of Casual Menswear department after just few weeks.- Improvement on my personal KPIs (ATV and UPT).- Congratulations from ‘7 for all Mankind’ European Director due high sales and strong VM.

New Bond Street

- Processing sales accurately and efficiently.- Closing of the main till.- General administrative duties of the store.- Communicating with head office in Spain.

New Bond Street, London

Diploma Of Education, Nvq Level 3 In Business Administration

Engineer'S Degree, Chemical Process Engineering