Provides support in the brewery cleaning kegs, legging customer kegs, and assisting with brewing and U-brew classes. Provides support at local market events. Total interning hours to date: 150+ hours

Retail Sales Manager: Customer Service, Camping/Action Sports, Footwear/Clothing (November 2014 – Present)Interim Store Manager (September 2017 – November 2017)Positively impact store revenue, increased membership units, improved order fulfillment and overall customer satisfaction scores while leading and motivating a team of 40+ employees in partnership with four co-managers.Demonstrate business acumen through fiscal management of annual store budget, allocate payroll, and employee scheduling to plan.Achieve operational efficiency through minimized damage returns and shrink, warehouse management utilizing SAP, and maximizing order fulfillment.Experienced mentor and performance coach through engaged coaching, feedback, recognition, and appropriate disciplinary actions. Maintain a fair workplace, handle integrity claims, and terminations.Human resource and staffing expertise via full recruitment processes for all staff to include interviewing, hiring, and training for store manager, peer managers, sales leads, and sales specialists. Provide direction and personal development plans for five individuals leading to promotions or leadership opportunities.Plan and execute creative and credible expertise programs focused on improving product knowledge; improved system for employee availability and strong vendor relationships.Create programming opportunities to strengthen team cohesion, and community awareness to include unique hiking project app, grant recipient tours, and community-wide volunteer stewardship.

Led customer experience in the store to provide seamless customer experience through trainings, clear expectations, visual merchandising, and effective communication.Built operational awareness by developing critical skills: key holder, banking, processing payroll, facilitating outreach classes, shipping and receiving, and manager on duty shifts.

Developed and taught curriculum for students on multi-day expeditions. Delivered leadership concepts of self-reliance, communication, inclusion and diversity, compassion, and leading by example.Responsible for delivering skills training in emotional safety, communication styles, appropriate response, goal setting and anger management.

Instructed expeditions in class three white water and backpacking of approximately ten students.Taught a curriculum based on technical and interpersonal skills to build confidence, leadership, self-reliance, diversity, and inclusion through compassion, excellence, service, and craftsmanship.

Animal resort supervisor (promoted 2007)August 2005 - March 2010Managed overall resort operations and lead +40 employees including staff hiring, performance reviews, and terminations.Exceptional care of client’s pets including exercise, diet, therapeutic rehabilitation, and comfort, as a dog walker.